Link to Dept Website

Salary: $5,166.00 - $6,793.00
Posted: 08/22/2014

Job Description:

TTY/TDD 888-220-1750

Position number 817-422-1312-006

This position is pending establishment.

The Department of Child Support Services (DCSS) is currently accepting applications for a permanent full-time Staff Information Systems Analyst (Specialist). The mission of the Department is to promote the well-being of children and the self-sufficiency of families by delivering first-rate child support establishment, collection, and distribution services that help both parents meet the financial, medical, and emotional needs of their children. This is a great opportunity to work for a progressive and innovative organization that cares about California’s children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized and rewarded. DCSS is a diverse, family-friendly organization that is conveniently located off Hwy 50 with FREE PARKING. To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, or have reinstatement eligibility.


This position requires the incumbent maintain consistent and regular attendance, communicate effectively and professionally (both orally and in writing) in dealing with the public and/or other employees, develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment, complete assignments in a timely and efficient manner, and adhere to all departmental policies and procedures.

Under the general supervision of the Systems Support Unit Supervisor (SSS III), the Staff Information Systems Analyst (SISA) serves as part of a highly-skilled technical team that provides Windows server services to the department and county customers. This position is responsible for the more complex administration tasks in support of Directory Services. This includes all aspects of Windows Server Operating Systems management, including account management, group policy and rights management. The position provides recommendations on the design and architecture of Active Directory and other Windows-based services. In addition, the position participates in the configuration and implementation of network printing, backups, DNS, DHCP, and DFS. These core services provide the basic computing infrastructure for users and computers in the department and 16 county offices, enabling staff to complete the mission of DCSS. The SISA is responsible for supporting a robust and highly-available Active Directory and Windows server infrastructure on which other server services run. The SISA participates in the ongoing maintenance of the processes and procedures necessary to ensure departmental servers are properly managed, organized, and protected. The incumbent works independently, as a team member, and as a technical specialist to recommend technological solutions to complex business requirements. The incumbent provides effective written and oral communications within the Division, the Department, and outside the Department. This includes interacting tactfully with all levels of staff including management from DCSS, other State agencies, local child support agencies (LCSA), contractors, and other program stakeholders. The SISA conducts business activities in a professional manner that leads to superior customer satisfaction and delivers services that meet or exceed the customer’s expectations.


Processes service requests pertaining to Active Directory, such as account operations, group management, e-mail configuration, file system permissions and security. Performs tasks related to the configuration, daily operation, maintenance, security, auditing and troubleshooting of Windows servers. Ensures that services operate efficiently, maximizing hardware and budget resources.

Performs problem resolution support, works closely with appropriate IT staff and Business Analysts to insure that system services meet the customer’s requirements for performance, data security, and data access, ensures stakeholders are well-informed and user expectations are clearly defined, monitors performance and tests and installs upgrades and patches.

Uses tools to manage the performance, availability, utilization and efficiency of Windows services. Writes scripts and automated tools to assist in the management of Windows services.

Manages DNS, DHCP, DFS, and other server services, monitors these services to ensure availability, responds to system problems that may affect these environments.

Participate in the development of Feasibility Studies, Special Project Reports, and Post Implementation Evaluation Reviews, develops issue papers, prepares status reports and briefing documents for DCSS management and staff, present oral briefings as requested. Attend training, seminars, and user conferences. Study periodicals and technical bulletins.


ALL INTERESTED APPLICANTS MUST SUBMIT A STANDARD STATE APPLICATION FORM (STD. 678) available at , under “My Profile” AND A COVER LETTER. YOUR STATE APPLICATION MUST CLEARY INDICATE THE POSITION NUMBER AND TITLE FOR WHICH YOU ARE APPLYING ALONG WITH AN ORIGINAL SIGNATURE. Individuals who are currently at the Staff Information Systems Analyst (Specialist) level or who are eligible for transfer or list appointment to this level are encouraged to apply. In the Explanations section on the State application, indicate basis of eligibility (ie: list, transfer, Surplus, reinstatement, etc.). Appointment may be subject to SROA/Surplus restrictions. Surplus applicants must attach a copy of their surplus letter with their application. If your eligibility is based on an examination, you must submit a copy of your examination results with your application.


Applications will be screened and only the most qualified will be interviewed.

If you are applying for more than one recruitment, a separate application is required for each recruitment for which you would like to be considered. Please do not staple your application.

Benefits information can be found on the CalHR website, , and the CalPERS website,

PLEASE NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant shall be notified and may be removed from the eligibility list.

** Employees applying for this position who wish to be considered on a transfer basis must meet the minimum qualifications for the classification per DPA Rule 250. You may be required to provide copies of your college transcripts or a copy of your college diploma if applicable.**

Additional Information:

Working Title Position Number
None Specified 817 - 403 - 1312 - 006
Location County
Rancho Cordova SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Dept. of Child Support Services / Personnel
PO Box 419064 MS-631
Rancho Cordova 95741-9064
Donna Aguilar
(916) 464-5200

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.