**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION : Act in the advisory capacity, making recommendations on policies, strategies and procedures related to improving and expanding the services provided to internal and external customers regarding the tax laws, and tax compliance as it applies to the taxpayer community and the department’s stakeholders. Participate on enterprise programs that address enterprise-wide issues, making recommendations that affect the Filing Division as well as the respective program areas identified below.
Positions exist in the following areas of the Filing Division:
Compliance Programs, Filing Compliance Bureau
Compliance Validation and Analysis, Filing Compliance Bureau
Taxpayer Services Contact Center, Filing Services Bureau
Taxpayer Services and Support, Filing Services Bureau
Knowledge of the department's filing compliance programs and processing functions within the Filing Division.
Experience and knowledge in contact center management.
Experience in managing a large organization/program.
Knowledge and experience with the Enterprise Data to Revenue project and its objectives.
Strong interpersonal, organizational, program management and change management skills.
Ability to effectively plan, organize, and manage multiple complex and sensitive programs and changing priorities.
Ability to identify and manage business improvement changes, including technology solutions.
Ability to develop and implement strategic, tactical and operational plans and lead the organization in achieving its goals.
Ability to recognize and evaluate new tax laws, rules and/or regulations that could impact the Filing Division, and evaluate existing and strategic program impact.
Fosters and values an environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organizational goals.
Ability to recognize and determine the need to shift priorities, and/or resources to maximize operations and/or address changes in assigned goals and objectives.
Ability to create a work environment that encourages creative thinking and innovation and seeks innovative solutions to problems.
Skilled in establishing cooperative working relationships and gains support of key individuals to ensure goals are accomplished.
Ability to effectively present ideas and information, both orally and in writing.
Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise.
Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
SUPPLEMENTAL APPLICATION : In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:
What experience do you have in overseeing the evaluation of a program or process? Provide a specific example, including the outcome.
Please include the following information as it relates to your response:
How long you held the positions(s)
A supervisor’s name and phone number who can verify the information.
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Theria Grady/Karen Thomas at M/S F-180. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
RPA #1415-0245, 0246, 0632, & 0633
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.