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Salary: $4,711.00 - $5,900.00
Posted: 08/07/2014

Job Description:
Tax Compliance Statement **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the direction of the Administrator I of the Tax Practitioner Hotline, the incumbent serves as a lead and provides highly skilled technical and mentoring assistance for 11-14 Tax Practitioner Hotline agents. The lead must be highly knowledgeable in departmental policies, procedures, and regulations. The lead assists the Administrator I by clearly communicating team trends and opportunities for increased efficiencies, and works closely with the other Tax Practitioner Hotline leads to participate in the operational change process to identify and resolve work-related issues. Responsible for ensuring the quality and accuracy of the work performed by the team, and that the team’s performance is consistent with the departments Mission and Values. The incumbent promotes a positive work environment and sets a good example for employees. The operational hours of the Hotline are 8:00 am to 5:00 pm.


  • Working knowledge of PIT and BE systems, account transactions, etc.
  • Excellent customer service and interpersonal skills to resolve issues effectively and efficiently.
  • Experience working in a call center.
  • Working knowledge of PIT and BE tax laws.
  • Working knowledge and experience with Taxpayer Folder and Case Management.
  • Ability to use tact and good judgment, work under pressure, adapt to variable workloads and changing priorities.
  • Excellent technical, analytical, organization, and time management skills.
  • Knowledge of Project Management Principles.
  • Familiarity with Microsoft Office (Word, Excel, Outlook).
  • Enthusiasm and sense of humor.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • Provide a specific example of when you maintained focus and commitment to achieving important goals despite major obstacles and frustrations.

    • What as the situation?
    • What were the challenges?
    • What was the outcome?

  • When answering the Supplemental Statement, also include the following information:

    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisors name and phone number who can verify the information

    *A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Eric Roth at M/S F-284 . Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

    RPA #1415-0411

    Additional Information:

    Working Title Position Number
    SCR/CR Lead 564 - 725 - 8620 - 002
    Will also consider hiring a(n)
    Location County
    Filing Division/Filing Services Bureau SACRAMENTO
    Timebase Tenure
    Full Time Permanent   month(s)
    Final Filing Date: Department Link:
    Contact Unit/Address Contact Name/Phone
    Exam Unit
    P.O. Box 550
    Sacramento Ca, 95812
    Mary Hertzell
    (916) 845-6293

    Special Requirements:
    Background Check Required

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