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Salary: $2,817.00 - $4,579.00
Posted: 07/17/2014

Job Description:

When applying for this position, please note on your application: Position #815-437-5103-063 RPA (14-128).

The California State Teachers’ Retirement System (CalSTRS) is seeking a motivated individual for an exciting career as a Pension Program Analyst. Join us in our beautiful LEED Platinum Certified headquarters building in West Sacramento, overlooking the Sacramento River within walking distance of restaurants and shops in historic Old Sacramento. Enjoy the full service café, free on-site gym and parking fees of only $45.00 per month.

Please click here for the duty statement.

Are you a self-starter looking for an exciting job in a fast-paced, customer-centric environment? If yes, then this could be the job for you! Here in Customer Service (CS) at the California State Teachers' Retirement System (CalSTRS), we have the most dedicated staff in State government. We are looking for an outstanding individual to join the Research and Communication team as a Pension Program Analyst (PPA). Someone who is friendly, enthusiastic, self-motivated, possesses excellent writing, research, and customer service skills! This position requires excellent attendance, flexibility, the ability to work independently and on team projects.

Under the supervision of the Research and Communication Manager (R&C) (Pension Program Manager I), the PPA performs a variety of CS analytical functions including: research and technical writer to CS staff, publication review and coordination, a variety of R&C team assignments and cross-divisional projects, and CS production support (when needed). In support of these responsibilities, the PPA will:

  • Research, craft, and proofread broadcast messages (BCMs), maintain and update the Online Reference Guide, Contact Center Job Aid, and Production Timeline for CS staff.
  • Act as a liaison for CS for the coordination and review of CalSTRS publications and mailings.
  • Maintain policies and procedures for CS staff.
  • Follow written, verbal, and standardized practices and procedures.
  • Provide recommendations for business process improvements.
  • Participate on various team projects within R&C and across CS as a subject-matter-expert.
  • Develop and maintain CalSTRS program business knowledge.
  • Maintain open communication and provide ongoing updates to direct manager and Senior Program Analyst on the status of work assignments and projects.
  • Assist with the daily monitoring of the R&C mailbox and related activities associated with the BCM process, procedures, and weekly statistical reports (when needed).
  • Provide additional production support to the Contact Center (telephone and online messages) to assist during high volume periods (when needed).

Desirable Qualifications:

  • Ability to listen effectively.
  • Possess excellent time management, organizational, written and oral communication skills.
  • Ability to exercise initiative and take independent action.
  • Possess strong research and critical thinking skills.
  • Ability to work independently and in a team environment.
  • Ability to multi-task, demonstrate flexibility, and adapt to changing work environment.
  • Experience using Microsoft Word, Excel, PowerPoint, and Access.
  • CalSTRS program knowledge and/or the ability to apply complex CalSTRS retirement laws, rules, regulations, and policies.
  • Dependable, maintain excellent attendance, and possess strong work habits.
  • Ability to work well with others, build positive collaborative working relationships, and possess excellent interpersonal skills.
  • Ability to manage multiple assignments with changing priorities and meet tight deadlines timely and with accuracy.
  • Ability to communicate and keep direct manager and Senior Program Analyst up-to-date on the status of work assignments and projects.

Agency Description

The California State Teachers' Retirement System, with a portfolio valued in excess of $181.1 billion, is the largest educator-only pension fund in the world. CalSTRS administers a hybrid retirement system, consisting of traditional defined benefit, cash balance and voluntary defined contribution plans, as well as disability and survivor benefits. For 100 years CalSTRS has served California's public school educators and their families, who today number 856,000 from the state’s 1,600 school districts, county offices of education and community college districts.

Our employee recognition program, Virtuosity, garnered the 2012 Best Practice Standards Award for Best Overall Recognition Program from Recognition Professionals International! The international award celebrates employee recognition innovations that enhance organizational performance. This award is a clear recognition of our employer of choice commitment, as CalSTRS continues to emphasize the importance of our core values and mission statement.

Customer Service is the first point of contact for CalSTRS’ 856,360 members and beneficiaries along with legislators, teacher organizations, attorneys, and other interested parties. Communication channels include telephone, secured online messaging, and written correspondence. Contact Center Agents are the first point of contact for CalSTRS members and are responsible for providing accurate, consistent, complete, and timely responses to each inquiry.

CalSTRS Core Values: A set of attitudes, beliefs and behaviors that define CalSTRS and its employees.

    • Customer Service: We never compromise on quality as we strive to meet or exceed the expectations of our customers.
    • Accountability: We operate with transparency and accept responsibility for our actions.
    • Leadership: We model best practices in our industry and innovate to achieve higher standards.
    • Strength: We ensure the strength of our system by embracing a diversity of ideas and people.
    • Trust: We conduct ourselves with integrity, acting ethically in every endeavor.
    • Respect: We respect the needs of our members, co-workers, and others, treating everyone with fairness, honesty, and courtesy.
    • Stewardship: We recognize our fiduciary responsibility as the foundation for all decision-making.

CalSTRS Core Competencies: Behavioral characteristics that are essential for the success of each contributor and are directly related to the success of CalSTRS as a whole.

    • Adaptability / Flexibility: Adapts well to changes, approaches change positively, and adjusts behavior accordingly.
    • Communication: Demonstrates applicable job-related written, oral, and listening skills.
    • Customer / Client Focus: Identifies and responds to current and future client needs.
    • Teamwork: Participates as an active and contributing member of a team to achieve team goals.
    • Work Standards / Quality Orientation: Sets high quality work standards while displaying a high level of effort towards completing assignments in a timely manner.

The following appointment options may be considered when filling this position: list appointments, lateral transfers, reinstatements, training and development assignments, out-of-class assignments, limited-term appointments, etc. To find out how to become a civil service employee, please go to the State Personnel Board’s website at:

Candidate may be selected by resume review only.

(1) Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

(2) The position may be subject to the disclosure and disqualification requirements concerning economic conflict of interest in government work, pursuant to the CalSTRS Conflict of Interest Code and the Political Reform Act.

(3) Applicants will not be considered if the application is not completed appropriately and/or if required additional information is not submitted with the application.

How to Apply:

Interested individuals should submit a STD 678, Examination and/or Employment Application (Rev. 12/06 or later) to the address below. Surplus applicants must attach a copy of their letter. The STD. 678 can be accessed through the State Personnel Board website at

Additional Information:

Working Title Position Number
Program Analyst 815 - 437 - 5103 - 063
Will also consider hiring a(n)
STAFF SERVICES ANALYST (GENERAL) $2,817.00 - $4,579.00
Location County
Benefits and Services/Customer Service YOLO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
07/28/2014 None Specified
Contact Unit/Address Contact Name/Phone
State Teachers' Retirement System - CalSTRS
P.O. Box 15275
Sacramento, CA 95851-0275
Human Resources - 437-5103-063

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.