Link to Dept Website

Salary: $5,682.00 - $7,468.00
Posted: 07/03/2014

Job Description:


Applications will ONLY be accepted via e-mail. Please submit your Standard State Application (Std. 678) to: In the subject line, you MUST indicate: First and Last Name, RPA# 15-025 and 1337 Sr. ISA. If you are unable to submit your application electronically, please contact Human Resources at (916) 263-8605.

  • Social Security Number
  • Driver's License Number
  • Signature
  • Equal Employment Opportunity (EEO) Questionnaire (Page 5 for Examination Purposes Only)

    Click here for Frequently Asked Questions regarding online filing.


    The Office of Systems Integration (OSI) was established to manage a portfolio of large, complex health and human services information technology projects. The OSI provides project management, oversight, procurement and support services for a multi-billion dollar portfolio of high criticality projects. In this capacity, OSI coordinates communication, collaboration and decision making among project stakeholders and program-side sponsors of the projects.

    The Office of Systems Integration (OSI) fosters a learning organization and a culture that embraces collaboration and focuses on professional growth. We are passionate about the people of California who receive vital health and human services by the successful delivery of our large, complex IT systems. We are a trusted leader and work toward common goals, by sharing knowledge, learning and building consensus to implement solutions. We support each other and create the synergy that can only come from working with respect, integrity and accountability.

    Headquartered in the Natomas area of Sacramento, we offer free parking, many convenient shopping and dining options, a comfortable work environment and beautiful office facilities. OSI is family friendly and a great place to work because we promote a balanced lifestyle that allows our employees to have a challenging and rewarding career!

    We offer a flexible work schedule that includes options for telework and/or an Alternate Work Schedule (AWS). Our e-learning training program offers hundreds of self-paced, 24 x7 accessible courses and books for IT, business and leadership related topics.

    If OSI sounds like the employment opportunity you have been waiting for, learn more about the specific job information below, and apply today!


    Under the general direction of the California Healthcare Eligibility and Enrollment Retention System (CalHEERS) Quality Assurance (QA) Unit Manager (DPM III), the Senior ISA is responsible for providing the most advanced technical expertise independently, as a team lead or as a member of a team, performs a variety of complex technical and analytical QA tasks in support of the final acceptance of all CalHEERS related change prior to release to the production environment.


      Ensure the quality assurance of maintaining the complex CalHEERS application. Responsibilities include: lead in the development and implementation of the CalHEERS QA Plan, assisting with reviewing design, development, system configuration, implementation, and support of the ongoing CalHEERS QA functions/activities through the System Development Life Cycle (SDLC) to ensure the ongoing maintainability of the CalHEERS. Periodically evaluate and audit the contractor’s work product to verify compliance with agreed-upon standards and conventions. Participate in periodic review and audit of requirement traceability at all phases of the SDLC to ensure conformity with the CalHEERS QA Plan and to validate all requirements are included/documented. Ensure system test scripts map back to functional business requirements.

      Monitor design discussions pertaining to proposed enhancements/changes to ensure change management processes as well as CalHEERS business needs are met and in line with current State/Federal policy and regulation. Review key quality process documents to review, analyze, and audit for impact to the CalHEERS or any interfaces with systems such as the Statewide Automated Welfare System (SAWS) or the Medi-CAL Eligibility Data System (MEDS); Determine viability of scope, review and assess level of effort, assess reasonableness of cost, assess schedule for reasonableness, and make recommendations where necessary. Identify and monitor the implementation of preventive and corrective actions necessary to improve product quality. Track, analyze, and report quality performance, process compliance and solution quality to ensure system performance requirements are fully met throughout the QA activities of SDLC. Ensure adherence to industry standards and best practices (e.g., PMBOK, CA-PMM, IEEE).

      Assess, and review system related deficiencies, causes of deficiencies, and required corrective action to be taken. Document and record corrective action results as well as determine preventative actions to be taken, Communicate with stakeholders on the status of issues and risks and proactively escalate if necessary. Present a wide range of briefing material for a variety of audiences from diverse backgrounds (e.g. Steering Committee or Leadership Team) participate in presentations or briefings on quality aspects of the project(s). Prepare metrics reports in the form of bar charts, scatter grams, pie charts, line graphs, etc.

      Apply project management methodology to manage testing efforts such as regression, independent testing, comparison and performance testing. Analyze and provide recommendations on overall effectiveness of the use of the enterprise technology systems by recommending technical solutions to the project to minimize downtime, troubleshooting database changes, batch\scheduling\ build process and documentation of the recommendation. Lead in the analysis of project requirement\design artifacts to develop test approach and test plan.

      Review IT Vendor system test scripts as needed. Validate vendor’s test scenarios and artifacts and document changes to improve quality of vendor deliverables. Audit vendor deliverables for completeness, accuracy, and schedule. Audit and evaluate application technical functionality, review of source codes as part of each build process; Work with the team to ensure appropriate development, training, and implementation of application functionality


      OSI is looking for a highly motivated individual to join a new Quality Assurance (QA) team in the fast paced, high profile, CalHEERS Project. The ideal candidate would possess excellent teamwork skills, experience being an effective group member, and excellent customer service skills. Additionally, OSI is recruiting for an individual who has the ability to take initiative and work on QA related tasks and responsibilities in a project environment. Additional desirable qualifications include:

    • Experience with System Development Life Cycle (SDLC) phases on large-scale application development projects.
    • Experience with project management industry standards and best practices for large-scale IT projects (PMOBK, CA-PMM).
    • Experience validating and monitoring IT project schedules.
    • Knowledge of Quality Assurance (QA) and Independent Verification & Validation (IV&V) industry standards and best practices for large-scale IT projects.
    • Experience with statistical gathering and analysis or other experience requiring the use of mathematics.
    • Experience with formal issue tracking and resolution and risk management processes; ability to identify, define and articulate issues and risks and track, facilitate and monitor their resolution.
    • Experience managing IT consultant contracts, including developing contract requirements and oversight of vendors selected.
    • Experience with federal and state government IT project approval and budgetary approval processes.
    • Strong technical knowledge, esp. of large-scale web-based IT system architecture, HW & SW, network configuration, as well as cutting edge IT trends.
    • Strong analytical skills; keen attention to details; ability to follow policies and procedures.
    • Ability to develop and present formal presentations, statistical reports and briefing documents that are easily read and understood by the wide variety of stakeholders. Organizing and facilitating formal meetings with stakeholders across several federal, state, and county departments.


    • State employees who are currently at the Sr. Information Systems Analyst level or have transfer eligibility to that level and meet the minimum qualifications of the classification.
    • Candidates who have Sr. Information Systems Analyst certification list eligibility.
    • SROA/Surplus candidates are encouraged to apply.
    • LEAP candidates are encouraged to apply.

      Please note: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applications will be forwarded to the State Personnel Board for review and the applicant's name may be removed from the eligibility list.


    This position is designated as required to file a Statement of Economic Interest (Form 700) under the California Health and Human Services Agency Conflict of Interest Code. The position is responsible for the making, participating in the making, or using his or her official position to influence the making of governmental decisions that may potentially have a material effect on his or her personal financial interests. The appointee is required to complete a Form 700 within 30 days after his or her appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

    If you are applying for more than one recruitment, a separate application is required for each recruitment for which you would like to be considered and you must write the RPA number on your application.

    Please include all education and experience on your application. Only the most qualified applicants will be considered. Candidates may be selected by competitive interview or resume review.

    Additional Information:

    Working Title Position Number
    Quality Assurance Analyst 791 - 730 - 1337 - 038
    Location County
    Natomas - 2525 Natomas Park Drive SACRAMENTO
    Timebase Tenure
    Full Time Permanent   month(s)
    Final Filing Date: Department Link:
    Contact Unit/Address Contact Name/Phone
    Human Resources
    Raul Torres Jr.

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    Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.