The Board of Equalization, Customer Service and Publishing Division is looking for a Business Taxes Compliance Specialist (BTCS) to be a subject matter expert in the Customer Service Center. The Customer Service Center responds to over 600,000 calls and 20,000 e-mails per year, providing customers and taxpayers with information on a wide range of tax and fee areas covering sales and use tax, 30 special tax areas (environmental, hazardous waste, recycling, etc.) and property taxes. The BTCS is responsible for development, implementation, evaluation and monitoring of a complex training program. Because the BTCS will interact on a regular basis with tax and fee program representatives and other stakeholders, he or she must possess excellent interpersonal and leadership skills that can promote collaboration and consensus building. The BTCS must be attentive to detail, have excellent writing and verbal skills and be familiar with call center or production environments. The position will be located in the Natomas area of Sacramento. Working hours are from 8:30am-5:30pm. Occasional overnight travel will be required for this position. Travel required 20% of the time. Occasional mandatory overtime may be required. Training and Development assignments may be considered. All applicants will be considered; however, SROA/Surplus will be given priority.
290 - 316 - 8694 - 003
Customer Service Center
Final Filing Date:
Customer Service Center 450 N Street MIC:90 Sacramento CA 95814
Renee Regino (916) 274-3666
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