The Board of Equalization, Customer Service and Publishing Division is looking for a Business Taxes Compliance Specialist (BTCS) to be a subject matter expert in the Taxpayer Information Section. The Taxpayer Information Section responds to over 600,000 calls and 20,000 e-mails per year, providing customers and taxpayers with information on a wide range of tax areas covering sales and use taxes, 25 special tax areas (environmental, hazardous waste, recycling, etc.) and property taxes. The BTCS is responsible for development, implementation, evaluation and monitoring of a complex training program. Because the BTCS will interact on a regular basis with tax program representatives and other stakeholders, he or she must possess excellent interpersonal and leadership skills that can promote collaboration and consensus building. The BTCS must be attentive to detail, have excellent writing and verbal skills and be familiar with call center or production environments. The position will be located in BOE’s branch office location in the Culver City area of Los Angeles. Travel will be required for this position, initial training will consist of several weeks of overnight travel, and subsequent training may require overnight travel for up to a week per training session. Interested candidates must meet educational requirements. Training and development assignments may be considered. All applicants will be considered however, SROA/Surplus will be given priority.
290 - 316 - 8694 - 900
Customer Service Center
Final Filing Date:
Customer Service Center 450 N Street MIC:90 Sacramento, CA 95814
Renee Regino (916) 274-3666
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.