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CORRECTIONS AND REHABILITATION, DEPARTMENT OF

Title:  ASSOCIATE INFORMATION SYSTEMS ANALYST (SPECIALIST)
Salary: $4,619.00 - $6,074.00
Posted: 05/09/2014

Job Description:

Interested individuals should submit a STD 678, Examination and/or Employment Application to the address listed under “Contact Information”. Please indicate your eligibility and reference the position number/location in the “Job Title” section of the application. The STD. 678 can be accessed at www.calhr.ca.gov. Applications will be screened and only the most qualified candidates will be scheduled for an interview. Applications WILL NOT be accepted via e-mail. All hiring methods will be considered.

IF YOU ARE APPLYING FOR MULTIPLE POSITIONS YOU MUST SUBMIT A STATE APPLICATION FOR EACH POSITION.

Will consider hiring an Assistant Information Systems Analyst.

CSFO/SWIFT: Under the general supervision and guidance of the EIS Senior Information Systems Analyst Supervisor (SrISA-SUP), the Associate Information Systems Analyst, Specialist (AISA-Spec) will independently perform functions within the California Department of Corrections and Rehabilitation (CDCR), Electronic Information Systems (EIS), StateWide Information Systems Field Team (SWIFT), Field Support Unit (FSU).

This position includes planning for, installing, relocating, modifying, troubleshooting, tracking inventory, surveying (surplusing) old equipment, and supporting all data processing equipment in a service area. May include input into the development of PC deployment plans and completing designated tasks for IT projects as it relates to software and hardware testing, installation, and participate in special studies. He/she may work independently under the guidance of the SrISA-SUP to be assigned workload that supports the SWIFT customers in the field. The AISA-Spec performs tasks supporting the problem resolution process during the core business hours of the offices within one of the four SWIFT Territories. This process includes the incident/service request process, escalation process, desktop support functions, and project management activities within the unit. Functions include but are not limited to, the work related to service disruptions and incidents, workstation standards, asset inventory management, problem management, reporting, and mobile (wireless) device support. Due to the nature of this position the employee may function with a high level of independence, but within a clear accountability framework.

Essential Functions: Overtime to be worked during the month, all efforts will be made to give advanced notice to accommodate schedule. Traveling will be required to local Parole Sites, Institutions, and other CDCR Offices within 50 miles and statewide. Statewide travel will require overnight stays during the week, all efforts will be made to give advanced notice to accommodate schedule. Lifting of equipment up to 50 pounds, using the approved lifted procedures, is required in this position.

Knowledge: This position performs the duties at a journeyperson level and the incumbent is expected to demonstrate proficiency with respect to IT concepts, embracing the use of IT best practices, methods, principles and prescribed standards. The incumbent will demonstrate specialization in local system administration/operation, as well as an above average knowledge and ability to apply concepts relative to system, application and network components in designing, implementing and evaluating long term, complex information technology systems. The incumbent performs competently as a leader or as a team member in a multi-discipline team environment, as appropriate. The incumbent has knowledge of the State budgeting process, legislative and administrative procedures, procurement documents and procedures, licensing issues and the roles and responsibilities of oversight and regulatory agencies. The incumbent has the ability to network and interface effectively with external entities, technical personnel, and upper management. Knowledge and experience includes Microsoft’s current operating system platform including, but not limited to, systems security, Transport Control Protocol/Internet Protocol, CDCR’s Desktop Common Operating Environment (COE); wide and local area networks; and computing environments from centralized to Client/Server.

The AISA-Spec has working knowledge of three or more of the following systems management software utilized at CDCR to support the Department’s desktops and infrastructure:
• Virus protection and EPolicy management console;
• Workstation reimaging software and hardware ( e.g. Symantec Ghost Software);
• Microsoft’s Active Directory;
• Microsoft’s XP or Windows 7 Operating System;
• Blackberry Enterprise Management Console;
• Remedy Action Request (client version)

The AISA-Spec has the ability to analyze data and situations; reason logically and creatively; identify and document problems; draw valid conclusions; and develop effective solutions. The AISA-Spec is able to work under pressure; speak, write and present effectively; prepare effective reports; may coordinate the activities of technical personnel; and act as a technical lead as appropriate to resolve technical problems or as an active team participant in special projects.

45% - Operations (routine tasks and activities)
• Performs customer support, desktop/mobile and printer device support, and local network administrative support services in the DAPO field environments;
• Executes the problem management process and escalates issues to appropriate EIS servicing units;
• Provides to the SrISA-SUP costs, schedules, and benefits for department customer support, production, operations and desktop support services and projects; Provides the SrISA-SUP with inventory information on new and existing equipment and equipment that has been relocated; Advises management on the requisition and use of computer hardware and software;
• Provide metrics on services to support service level agreements;
• Advises the SrISA-SUP on network communication alerts, disruptions, and planned outages;
• Carry out Security related tasks that support EIS directives and ISO Policy;
• Develops and implements customer support center services and related procedures;
• Generates workload and status reports while using the Department’s IT workload tracking tool;
• Conducts, reviews, comprehends and tests training materials associated with Information Technology System Administrator requirements;

40% - Team Leadership
• Cooperates with the third level of IT Support at EIS and Parole Automation Unit (PAU) (application development, database, operations and security) to troubleshoot and resolve problems encountered in the field.
• Conducts seminars, conferences, and presentations;
• Participates in the development of either IT or business continuity plans;
• Adhere to CDCR workstation/mobile device configuration and security standards.

15% - Methodologies, Standards, Training and other:
• Advises the SrISA-SUP on policies for project initiation;
• Participates in division and section meetings and other activities as required;
• Performs or directs troubleshooting of complex problems in production environment;
• Conducts training for field staff and customers in the use of IT solutions including business applications.

ALL HIRES SUBJECT TO HIRING FREEZE AND/OR BUDGET APPROVAL

Additional Information:

Working Title Position Number
None Specified 065 - 633 - 1470 - 801
Will also consider hiring a(n)
ASSISTANT INFORMATION SYSTEMS ANALYST $3,106.00 - $3,704.00
Location County
21015 Pathfinder Rd, Diamond Bar, 91765 LOS ANGELES
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
Enterprise Information Services
1940 Birkmont Dr
Rancho Cordova, CA 95742
Stephanie Jason

EISHumanResources@cdcr.ca.gov

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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.