**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION : Under the supervision of the Office Services Manager I, independently performs a variety of clerical support functions that include Receptionist for the Employee Counter, selling Regional Transit (RT) merchandise, answering a multi-lined phone system, sort mail and distribute to proper locations, process telephone and written employment verification requests and order supplies. Participate in the employment processing of all new hire employees, input application information into a data base system and instruct classes of new hire candidates on the completion of personnel forms. Must be willing to work until 4:30 pm. Work hours may be adjusted due to seasonal new hire workloads/business needs.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Communicate effectively, both verbally and in writing
Demonstrate a positive attitude and a commitment to provide quality customer service
Manage multiple assignments and meet stringent time constraints
Good organizational skills
Experience working in a fast-paced environment
Ability to use tact and good judgment
Sense of humor
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
A valid typing certificate is required for Office Technician (Typing) list candidates only. State departments will honor typing certificates issued within the last four years, and certified from a five (5) minute typing test that meets the CalHR requirements, with a minimum of 40 WPM (words per minute). Typing certificates issued by the Internet or Employment Agencies, and Typing Certificates issued for a typing test under five (5) minutes are not acceptable. For additional information regarding the typing test locations and requirements, please call the CalHR Exam Services Unit at (866) 844-8671.
SUPPLEMENTAL APPLICATION : In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:
Describe a situation when you had to successfully manage multiple assignments and meet stringent time constraints.
What was the situation?
How did you prioritize your workload?
What did you do?
What was the outcome?
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Jessica Cooley at M/S A-161. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.