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FRANCHISE TAX BOARD

Title:  TAX TECHNICIAN, FRANCHISE TAX BOARD
Salary: $2,495.00 - $3,529.00
Posted: 05/01/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

JOB DESCRIPTION :
Under the general direction of an Administrator I, the Tax Technician is responsible for responding to telephone calls and correspondence from taxpayers/debtors, their representatives, financial institutions, and employers regarding delinquent tax and non-tax issues. You will explain the basis for assessments, handle liability disputes, establish installment agreements, explain levy-related activities, and request account adjustments. Using standard account resolution techniques, you will analyze accounts to determine appropriate actions to collect the outstanding liability. You are required to function with the highest degree of professionalism at all times and are responsible for supporting the Mission and Values of the department and the ARM Division’s Vision Statement and strategies.

Positions are currently available in the following Bureaus:

  • Statewide Collection
Additional positions may be available in the following Bureaus:
  • Business Entities Collection
  • Advisory, Analysis & Services Bureau
  • Field and Complex Account Collection Bureau
  • PIT Billing, Compliance and Collection
  • Special Programs

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

DESIRABLE EXPERIENCE/QUALIFICATIONS :
  • Working knowledge and experience in Personal Income Tax (PIT) and/or Business Entities (BE) tax laws and procedures
  • Working knowledge and experience with the Taxpayer Information System (TI), Business Entities Tax System (BETS), Accounts Receivable Collection System (ARCS) and dependent systems
  • Proficiency in MS Office (Outlook, Word, Excel, Power Point, Outlook)
  • Ability to effectively work independently and in a team environment
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal and customer service skills
  • Ability to communicate effectively with the public and to establish and maintain positive working relationships
  • Ability to be positive and flexible in response to changing workloads and priorities
  • Willingness to adjust work schedule to meet operational needs
  • Strong organizational and multi tasking skills
  • Strong problem solving and negotiating skills
  • Experience in collecting past due accounts
  • Bilingual (Spanish)

WHO MAY APPLY :
Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. To apply for this job opportunity as a list candidate, you must first take the online Tax Technician Exam. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

HOW TO APPLY :
Interested applicants must submit ALL of the following documents:

  • A completed Standard State Application (STD 678)*
  • Resume
  • Resume
  • Legible copies of college transcripts if applicable (Unofficial is acceptable)
  • A list of three references with phone numbers

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Katie Donahue / Renee Meuser at M/S A-243. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-4519 through 1314-4522 & 1314-4595

Additional Information:

Working Title Position Number
Tax Technician 564 - 672 - 7505 - 001
Location County
Accounts Receivable Management Division, Various SACRAMENTO
Timebase Tenure
Intermittent Permanent   month(s)
Final Filing Date: Department Link:
05/12/2014 https://www.ftb.ca.gov
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Katie Donahue / Renee Meuser
(916) 845-5793/ (916)845-7837


Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.