**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of an Administrator I, the Tax Technician is responsible for responding to telephone calls and correspondence from taxpayers/debtors, their representatives, financial institutions, and employers regarding delinquent tax and non-tax issues. You will explain the basis for assessments, handle liability disputes, establish installment agreements, explain levy-related activities, and request account adjustments. Using standard account resolution techniques, you will analyze accounts to determine appropriate actions to collect the outstanding liability. You are required to function with the highest degree of professionalism at all times and are responsible for supporting the Mission and Values of the department and the ARM Division’s Vision Statement and strategies.
Positions are currently available in the following Bureaus:
PIT Billing, Compliance and Collection
Business Entities Collection
Additional positions may be available in the following Bureaus:
Working knowledge and experience in Personal Income Tax (PIT) and/or Business Entities (BE) tax laws and procedures
Working knowledge and experience with the Taxpayer Information System (TI), Business Entities Tax System (BETS), Accounts Receivable Collection System (ARCS) and dependent systems
Proficiency in MS Office (Outlook, Word, Excel, Power Point, Outlook)
Ability to effectively work independently and in a team environment
Excellent communication skills, both verbal and written
Excellent interpersonal and customer service skills
Ability to communicate effectively with the public and to establish and maintain positive working relationships
Ability to be positive and flexible in response to changing workloads and priorities
Willingness to adjust work schedule to meet operational needs
Strong organizational and multi tasking skills
Strong problem solving and negotiating skills
Experience in collecting past due accounts
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. To apply for this job opportunity as a list candidate, you must first take the online Tax Technician Exam. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
Legible copies of college transcripts if applicable (Unofficial is acceptable)
A list of three references with phone numbers
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Katie Donahue / Renee Meuser at M/S A-243. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.