Title: TAX PROGRAM ASSISTANT Salary: $1,852.00 - $2,853.00 Posted: 04/29/2014
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION : Under the general direction of the Audit Business Support (ABS) Tax Program Supervisor (TPS), the incumbent performs a variety of specialized clerical duties including, duties related to the storage and retrieval of tax returns and documents that requires the ability to lift and move boxes of returns up to 25 lbs. Provide technical clerical support to the professional staff that can include any of the following: reviewing incoming cases, accounts, taxpayer protest, returns, and related correspondence. Processing least complex cases and/or accounts within specified guidelines; updating tax program information on the computer system (requires repetitive hand and arm motion using a keyboard); responding to routine taxpayer telephone inquiries and correspondence, screens and directs incoming calls and performs other related duties as required.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Believes in and practices the Mission and Values of the Department.
Positive attitude and Good sense of humor.
Good work habits and attendance.
Excellent written and oral communication skills.
Ability to be flexible in response to changing workloads and priorities.
Excellent customer service and interpersonal skills.
Ability to exercise good judgement when making sound decisions.
Ability to work independently and effectively as part of a team.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Venessa Martinelli at M/S F-340. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
RPA #1314-4583 & 4584
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.