Link to Dept Website

Salary: $1,852.00 - $2,853.00
Posted: 04/29/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Audit Business Support (ABS) Tax Program Supervisor (TPS), the incumbent performs a variety of specialized clerical duties including, duties related to the storage and retrieval of tax returns and documents that requires the ability to lift and move boxes of returns up to 25 lbs. Provide technical clerical support to the professional staff that can include any of the following: reviewing incoming cases, accounts, taxpayer protest, returns, and related correspondence. Processing least complex cases and/or accounts within specified guidelines; updating tax program information on the computer system (requires repetitive hand and arm motion using a keyboard); responding to routine taxpayer telephone inquiries and correspondence, screens and directs incoming calls and performs other related duties as required.


  • Knowledge of TI, PASS, PAWS, and BETS.
  • Proficient in MS Office (Word, Excel, Outlook).
  • Knowledge of FTB’s policies and procedures.
  • Believes in and practices the Mission and Values of the Department.
  • Positive attitude and Good sense of humor.
  • Good work habits and attendance.
  • Excellent written and oral communication skills.
  • Ability to be flexible in response to changing workloads and priorities.
  • Excellent customer service and interpersonal skills.
  • Ability to exercise good judgement when making sound decisions.
  • Ability to work independently and effectively as part of a team.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Venessa Martinelli at M/S F-340. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-4583 & 4584

Additional Information:

Working Title Position Number
Support Techinician 564 - 389 - 1474 - 001
Location County
Audit Business Support SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Venessa Martinelli
(916) 845-6370

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.