**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION : Under the general direction of the manager of the Multi Contact Resolution Unit (MCRU) and with functional guidance provided by the Customer Service Supervisor, you plan organize and direct MCRU staff in the Power of Attorney (POA) Unit, responsible for processing POA Declarations and responding to requests from taxpayers and their representatives, as well as the Internal Revenue Service (IRS). Provide supervisory assistance for a unit of up to 24 staff in the Tax Program Technician (TPT) series. In addition to understanding the section’s operational goals, knowledge of POA laws and the department’s processing procedures is required. Develop, motivate, and enable team members to help the section meet its goals in a positive environment. Personal characteristics of a Tax Program Supervisor include being fair, positive and honest. All duties are performed within the framework of the department’s strategic plan goals, mission and values.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Strong leadership skills, including the ability to inspire, motivate, mentor and build cohesive teams.
Excellent communication skills, both verbal and written.
Ability to effectively work independently and in a team environment.
Demonstrated dependability, interpersonal, and customer service skills.
Project and/or process improvement experience.
Strong commitment to a taxpayer centric approach to provide high quality services.
Ability to remain flexible and open in response to changing priorities and workloads.
Strong analytical, organizational, and time management skills.
Proficiency with MS Word, Excel, and Outlook.
Ability to accept and utilize constructive feedback.
Self-motivated, enthusiastic, flexible, and customer service oriented.
Willingness to adjust work schedule to meet operational needs.
Ability to make sound business decisions.
Excellent work ethic.
Positive attitude and a sense of humor.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Stacy Smith at M/S F-283. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.