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Salary: $17.92 - $29.14
Posted: 04/25/2014

Job Description:
Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility.

The reporting location for this position is at Headquarters in Sacramento. This position will work under the direction of the Systems Software Specialist II Supervisor in the Technical Support Office. The incumbent will be required to answer phones on a daily basis to support customers with Information Technology needs, creating a Helpdesk ticket and providing a resolution in closing out the customer issue. This position is Monday through Friday with varying work hours that typically do not exceed a 35 hour work week in supporting desktops/laptops, printers, connectivity hardware, various enterprise software products, and in-house applications. Desirable skills and work experience: Experience working in a Microsoft environment, using Windows 7, Windows Server 2008 and Microsoft Office/Outlook 2010. Knowledge and use of Helpdesk ticketing software is desirable. Incumbent must have patience and strong customer service skills and be adaptable to changing requests for service. This position requires lifting various computer related hardware for evaluation as well as delivery and set up in a cubicle work area. This position may work up to 1500 hours per year. State housing is not available. For further information regarding this position, please contact Mark Harris at (916) 653-3503 or

Please send your Standard State Application, Form 678, to the contact address listed below. Please note the position number on the application and include any necessary documentation required to be eligible for the job.

Additional Information:

Working Title Position Number
None Specified 549 - 073 - 1479 - 902
Location County
Office of Information Technology SACRAMENTO
Timebase Tenure
Intermittent Permanent   month(s)
Final Filing Date: Department Link:
05/09/2014 None Specified
Contact Unit/Address Contact Name/Phone
1416 9th Street, Room 1018
Sacramento, 95814
Mark Harris
(916) 653-3503

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.