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Salary: $5,064.00 - $6,659.00
Posted: 04/25/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general administration of the Section Manager (Senior Telecommunication Engineer) and supervision of the Section Supervisor (Systems Software Specialist III Supervisor), the incumbent acts as a journey level technical specialist on the complex mainframe systems software/hardware assignments and also acts as a backup to complex mainframe systems software/hardware assignments. Major duties will include, performing complex installation, maintenance of software/hardware products to the operational needs of the Franchise Tax Board. Also work as a member of a team to inform management and communicate with each other on activities, problems, plans and changes. Follow the department’s ITIL procedures and guidelines.

  • Please see the Systems Software Specialist I (Technical) classification specification for specific required knowledge, skills and abilities.

  • Installation and customization of IBM and non-IBM software products that run on the z/OS operating system.
  • Willingness and ability to learn new concepts and technologies.
  • Ability to multitask with minimal direction and little direct supervision while maintaining excellent customer service.
  • Ability to work collaboratively with management, peers and subordinates.
  • Knowledge of ITIL and Project Management Principles.
  • Experience with z/OS Mainframe systems operation and ISV products experience such Compuware and Computer Associate.
  • Experience with Adabas, CICS, COBOL, DCDIII, DB2, FileAid, Finalist, IPL, ISPW, Parmlib, Quick Reference, SAR, SAS, SDSF and Syncsort.
  • Experience in UNIX Systems Services (USS) under z/OS.
  • Experience in configuring, troubleshooting, analyzing and diagnosing computer software/hardware issues.
  • Knowledge of computer programming techniques and the software development life cycle.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement:

  • Describe your experience with mainframe ISV Product Support, product installation and maintenance, in addition to your day to day customer support.
    • What were some of your responsibilities involving mainframe ISV Product Support?
    • What were some of the challenges you faced?

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Janice Tsai at M/S L-120. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-4055

Additional Information:

Working Title Position Number
Mainframe ISV Product Support Specialist 564 - 776 - 1587 - 001
Location County
System Software Support Section SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
09/26/2014 None Specified
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Janice Tsai
(916) 845-5336

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.