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Salary: $3,106.00 - $4,810.00
Posted: 04/23/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general supervision of the Administrator I, in the Withholding Services and Compliance Section (WSCS), your primary function is as a team leadperson. You provide professional and technical assistance and training to team members responsible for reviewing and updating withholding information from worklists and other technical support activities. You independently analyze taxpayer information to assist team members and customers in determining withholding requirements and form processing. You work with peers and customers to explain reason(s) for changes in liabilities; ability to assess tax, interest, and penalties and make adjustment to accounts; prepare complex account resolution transactions; explain application of law related to penalties and interest, and reconstruct accounts to determine the correct outcome of adjustments. You make appropriate account adjustments on the Withhold at Source System (WASS). You are expected to provide quality service to internal and external customers. You should maintain good attendance, possess efficient and effective work habits; including time management.


  • Excellent customer service and interpersonal skills.
  • Strong written and verbal communication skills.
  • Ability to speak confidently on the telephone with taxpayers or their representatives.
  • Ability to analyze data, situations, utilize good judgment, and take effective actions.
  • Ability to shift priorities, workloads, and work schedule to meet operational needs.
  • Positive attitude, team player, and a sense of humor.
  • Knowledge of PIT law, FTB systems (TI, BETS, ARCS, ECOM, WASS).

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than one type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner the page. Respond to the following supplemental statement:

  • As a Compliance Representative, the incumbent will be responsible for mentoring and developing staff under their direction. Describe a situation where you aided in the development or motivated others toward the accomplishment of a goal.
    • What was involved?
    • What steps did you take?
    • What was the outcome?
  • Please include the following information as it relates to the situations(s) you describe in the supplemental application:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Sara Brooks at M/S F-182. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy. Position may become permanent.

RPA #1314-4468

Additional Information:

Working Title Position Number
WSCS Technical Support Team 564 - 767 - 8619 - 001
Location County
WSCS / Filing Compliance Bureau SACRAMENTO
Timebase Tenure
Full Time Limited Term  24 month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Sara Brooks
(916) 845-4766

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.