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Salary: $3,106.00 - $4,810.00
Posted: 04/09/2014

Job Description:
Special Requirements:
As part of the application process for this position, please include the position number on your application under the “Job Title” section. Additionally, complete the statement of qualification questions which are listed below. The statement of qualifications must be submitted with your application and your response should be no longer than 3 pages. Applications submitted without the position number or statement of qualifications will not receive further consideration for this position.

1. Please describe your experience handling customer problems or complaints through telephone or written contact.

2. Please describe your experience reviewing, researching and resolving any issues relating to customer payments or revenue documents.

3. What special assignments or projects have you handled outside your normal job duties? Please describe.

Under the close supervision of the Business Taxes Administrator I, the Business Taxes Representative (BTR) will learn, perform and master all phases of research and identify work related to resolving issues on tax returns and schedules. The BTR reviews tax returns, reviews taxpayer correspondence, communicates with taxpayers, performs return maintenance functions, processes relief from penalty cases and assists lower level staff on the more complex billing and adjustment cases. The incumbent will provide assistance with tax laws, regulations, annotations and provisions relative to the fee programs administered by the Special Taxes Policy and Compliance Division. The incumbent will educate and provide assistance to taxpayers in written correspondence and over the telephone. Interested candidates must meet educational requirements. The position is located in a high-rise building. All applicants will be considered however, SROA/Surplus will be given priority.

Candidate must be able to perform the essential job functions (*) with or without reasonable accommodation.

Position may become permanent if permanent funding is approved; project/workload is permanently established.

Additional Information:

Working Title Position Number
None Specified 290 - 493 - 8690 - 112
Location County
STPCD-Return Process Section SACRAMENTO
Timebase Tenure
Full Time Limited Term  24 month(s)
Final Filing Date: Department Link:
04/23/2014 None Specified
Contact Unit/Address Contact Name/Phone
STPCD-Return Process Section
450 N Street, MIC: 88
Sacramento, CA 95814
Frank Cruz
(916) 323-9920

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.