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Salary: $5,076.00 - $6,670.00
Posted: 04/08/2014

Job Description:
The Board of Equalization, Customer Service and Publishing Division is looking for a Business Taxes Administrator I (BTA I) to manage multidisciplinary areas of responsibility in its Customer Service Center. The Customer Service Center responds to over 600,000 calls and 20,000 e-mails per year, providing customers and taxpayers with information on a wide range of tax areas covering over, 30 tax and fee programs, which the BOE administers. The BTA I is responsible for the planning and evaluation of Board services, policy and procedure development, planning, directing and managing multidisciplinary staff. Because the BTA I will interact on a regular basis with tax program representatives and other stakeholders, he or she must possess excellent interpersonal and leadership skills that can promote collaboration and consensus building. The BTA I must be attentive to detail, have excellent writing and verbal skills and be familiar with call center or production environments. Individual should have a proven record of supervision, human resource management and budgets. This position reports to the Chief of the Customer Service and Publishing Division. The position will be located in BOE’s branch office location in the Culver City area of Los Angeles. Travel will be required for this position, initial training will consist of several weeks of overnight travel, and subsequent training may require overnight travel for up to a week per training session. Interested candidates must meet educational requirements. Training and development assignments may be considered. All applicants will be considered however, SROA/Surplus will be given priority.

Additional Information:

Working Title Position Number
None Specified 290 - 316 - 4335 - 900
Location County
Customer Service Center LOS ANGELES
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
Customer Service Center
450 N Street, MIC:90
Sacramento, CA 95814
Renee Regino
(916) 274-3666

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