Under the supervision of the Staff Services Manager I (SSM I), the Management Services Technician (MST) learns to perform the semi-professional and less technical duties related to technical staff research work for the preparation of Certified License History Reports, Certified Copies, and compliance with subpoenas. Duties include but are not limited to:
Research, analyze and resolve discrepancies from licensee records maintained in various methods including the Teale and IWAS database systems and original hard copy files. Once data is gathered, verify license history and requirements such as workers’ compensation insurance, bonds, judgments, and any enforcement actions on record. Research, gather and make independent determinations on record requests from government agencies or the public regarding licensing and personal information that can be disclosed per guidelines from the California Attorney General’s office and DCA legal counsel. Certify, prepare, verify, and copy licensing and enforcement information and compile into a comprehensive report for use in administrative, criminal, and civil court actions.
,br>Respond to consumer service requests for copies of CSLB licensing and enforcement files, (i.e. Certified License Histories, and Non-Licensure Certifications, General Status Letters, Reciprocity letters) in person, on the phone and in writing. Provide and gather information, discuss the release of information, and the procedures required to obtain information per the California Public Records Act, with attorneys, government agencies, and the general public.
Under tight deadlines, analyze the validity of subpoenas, Notice to Consumer, Objection to Release Documents, Motion to Quash, Proof of Service, and other legal documents pursuant to applicable laws. Ensure legal documents are acceptable by verifying that they are addressed to the CSLB Custodian of Records, have the appropriate signatures and fees, and meet all timelines. Communicate often with the Attorney General's Office and DCA legal counsel for the interpretation of the Business and Professions Code, Government Code, Evidence Code, Civil Codes, etc. to ensure proper compliance with subpoenas. Determine what information can be legally released pursuant to California privacy protection laws.
Use various software applications for logging assignments and keep statistics to help manage workflow. Deliver and retrieve multiple files/legal binders that form the basis of the analysis needed to comply with requests for copies of documents per the Public Records Act and requests for License Histories and Non-Licensure Certifications.
All applicants, regardless of the type of eligibility, must meet the Minimum Qualifications of the classification. To view the Minimum Qualification, please go to
In addition, please attach all necessary supporting documents (i.e. transcripts/diplomas, and/or typing certificates) to your application.
WHO MAY APPLY: Eligible candidates who are current state employees with status in the above classification or lateral transfers in an equivalent class, former State employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. All methods of appointments, including Training and Development (T&D) Assignments will be considered. All interested applicants must submit a standard State Application Form STD. 678 (Rev. 6/2010) with original signature, and must clearly indicate the basis of their eligibility in the “Explanations” section of the STD 678 and REFERENCE RPA# 622-188 FY 13/14. SROA and Surplus candidates are encouraged to apply. Appointment is subject to SROA and State Surplus policies. Surplus candidates must submit a copy of their surplus status letter. Applications will be screened and only the most qualified applicants will be considered for an interview. All appointments are subject to approval of the Office of Human Resources. A 60-day candidate pool will be established for subsequent vacancies. DCA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.
Management Services Technician
622 - 241 - 5278 - 001
Sacramento - Licensing Division - Record Certification Unit
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.