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Salary: $6,779.00 - $8,082.00
Posted: 03/13/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

The incumbents work with all levels of management and staff to continually address and resolve issues as they arise. The incumbents are knowledgeable of the work performed throughout the organization and understand, in detail, the activities and processes that produce FTB’s products and services.

Personal Income Tax (PIT) Billing, Compliance, and Collection Bureau (PBCCB): Under the general direction of the Assistant Bureau Directors, Personal Income Tax (PIT) Billing, Compliance, and Collection Bureau (PBCCB), the incumbents are responsible for the Personal Income Tax (PIT) Collection Response and Resolution Sections. The Sections’ operations consist of responsive PIT account resolution to taxpayers who contact the department through telephone, written correspondence, or live chat. The PBCCB operations are achieved by the Section Managers working though the Program Managers and Supervisors. The incumbents are responsible to make decisions in regards to the operational goals, budgeting, hiring, resource allocation, and performance measures. In addition, to achieve greater efficiency in the Sections’ operations, the incumbents will participate in enterprise work groups. The incumbents may also support or manage enterprise or divisional projects.

Statewide Collection Bureau (SCB): Under the general direction of the Assistant Bureau Directors, Statewide Collection Bureau (SCB), the incumbents are responsible for the Tax Account Resolution Section (TARS) and Public, Collections, Contracts, and Support Section (PCCSS). The Sections are comprised of the Personal Income Tax (PIT) Manual Process, Account Recovery Resolution, Court Ordered Debt, Vehicle Registration, Offset and Intercept, Contract Collections, and bureau support teams. The Sections operations consist of reactive and proactive account resolution for PIT taxpayers and Non Tax Debt debtors. The SCB operations are achieved by the Section Managers working through the Program Managers and Supervisors. The incumbents are responsible for budgeting, planning, setting operational goals and objectives, measuring program performance, and making operational changes as necessary. Additionally, the incumbents will participate on enterprise work groups and may also support or manage enterprise or divisional projects.

Additional positions may be available within ARM Division.


  • Excellent interpersonal and leadership skills with the ability to engage staff in a collaborative way to empower them and create a positive work environment.
  • Ability to motivate, mentor, build productive teams and lead others through change.
  • Ability to develop and maintain cooperative working relationships at all levels.
  • Ability to present ideas and information effectively, both orally and in writing.
  • Ability to effectively plan, organize, and manage multiple workloads and priorities.
  • Knowledge of FTB operations and the interrelationships of the FTB.
  • Knowledge of departmental policies, principles, practices, and procedures.
  • Strong analytical and problem solving skills.
  • Self motivated, enthusiastic, and demonstrated ability to be open-minded, fair and objective.
  • Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise.
  • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.
  • Knowledge of ARM Division operations and collection program experience.
  • Experience managing a large contact center.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point Arial font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

The ARM Division collection functions are an integral part of the FTB’s business operations. As a Section Manager within the ARM Division, your duties will encompass your participation in enterprise work groups and you will also make decisions that considerably impact the Division. With reference to these duties, please describe:

  • An experience in which you had limited time to make a decision that resulted in a significant organizational impact.
    • What was the decision?
    • What did you do?
    • What was the outcome/result of your decision?

  • With your response to the questions, include the following:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Mavilla A. Safi at M/S A-470. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3973 thru 1314-3978

Additional Information:

Working Title Position Number
ARM Division Section Manager 564 - 633 - 4352 - 003
Location County
PIT Billing, Compliance & Collection/ Statewide Collection SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812
Mavilla A. Safi
(916) 845-5814

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.