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Salary: $2,638.00 - $3,305.00
Posted: 03/13/2014

Job Description:
Under the general supervision of the Supervising Program Technician II (SPT II), the Program Technician II (PT II) provides staff and support work necessary for the processing of documents required to ensure proper maintenance of a license including workers’ compensation and/or bonds in the Licensing Division of the Contractors State License Board (CSLB). This is the journey level for this series, and the PT II performs the more difficult program specialist work associated with the Bonds and Workers’ Compensation unit. Duties include, but are not limited to the following:

Reviews and processes bonds and workers’ compensation documents. Processes the more complex and difficult detailed technical forms and/or applications to verify that the applicant meets the requirements set forth in the applicable laws. Conducts in-depth reviews of documents submitted to determine if they are acceptable. Researches problem areas and takes appropriate action.

Returns the application with a letter of explanation if unacceptable; updates information on the pending computer record. Corrects past errors on the license record. Enters submitted request on the computer using Teale, Microsoft Word, Outlook Mail and Imaging Workflow Automated System (IWAS). Makes telephone calls if necessary to request information and/or corrections.

Answers detailed, technical inquiries concerning the status of a bonds or workers’ compensation document or transaction request by telephone, in person and in writing. Inquiries may be made by licensees, the general public, governmental agencies, other CLSB employees.. Inquiries range from very general questions to very specific and/or difficult and complex.

Generates rejection letters to licensees due to errors or the failure to meet the necessary requirements for the application or requested change. Prepares correspondence in response to inquiries regarding the status of documents, or, the requirements for making a change to the license record.

Receives cross training, attends training classes, or assists other units in the Licensing Division as needed.

All applicants, regardless of the type of eligibility, must meet the Minimum Qualifications of the classification. To view the Minimum Qualification, please go to

In addition, please attach all necessary supporting documents (i.e. transcripts/diplomas, and/or typing certificates) to your application.

WHO MAY APPLY: Eligible candidates who are current state employees with status in the above classification or lateral transfers in an equivalent class, former State employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. All methods of appointments, including Training and Development (T&D) Assignments will be considered. All interested applicants must submit a standard State Application Form STD. 678 (Rev. 6/2010) with original signature, and must clearly indicate the basis of their eligibility in the “Explanations” section of the STD 678 and REFERENCE RPA# 622-177 FY 13/14. SROA and Surplus candidates are encouraged to apply. Appointment is subject to SROA and State Surplus policies. Surplus candidates must submit a copy of their surplus status letter. Applications will be screened and only the most qualified applicants will be considered for an interview. All appointments are subject to approval of the Office of Human Resources. A 60-day candidate pool will be established for subsequent vacancies. DCA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

Additional Information:

Working Title Position Number
Program Technician II 622 - 231 - 9928 - 019
Location County
Sacramento - Licensing Division - Bonds/Workers Comp Unit SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
9821 Business Park Drive
Sacramento, CA 95827
Carol Poletti

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.