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Salary: $4,400.00 - $5,508.00
Posted: 03/13/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of an Administrator I within the Correspondence, Analysis, Support, and Education Section (CASES) within the Filing Services Bureau (FSB), the incumbent is responsible for providing statistical analysis of data related to the effectiveness of bureau programs, as well as providing management with program performance information needed to make business decisions. The incumbent will also act as the departments back up contact for updating and revising the department’s internal electronic FTB Public Service Bulletins (PSBs) webpage. You will represent the bureau or section, providing technical and public service expertise, related to the publication of various documents and provide assistance updating the department’s RACK, the online reference manual. In carrying out these responsibilities, the incumbent will be expected to: model appropriate behavior for others; strive for continuous improvement in the workplace; work cooperatively with others; communicate clearly, accurately and promptly; and treat everyone with fairness, honesty, courtesy and respect.


  • Ability to effectively analyze issues, defines problems, and recommend effective solutions.
  • Strong organizational skills including the ability to multi-task, attention to detail and accuracy, and adjust to changing priorities in an area with quick turnaround and time constraints.
  • Ability to promote trust and credibility with customers and peers.
  • Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability.
  • Strong skills utilizing MS Office products including Outlook, Word, and Excel with Pivot Tables.
  • Possess excellent customer service skills and ready to learn with a positive attitude.
  • Experience in developing and presenting information/materials to diverse groups.
  • Flexibility and a positive outlook.
  • Integrity, initiative, dependability, tact, good judgment, and courtesy.
  • Strong work ethic, attendance, and punctuality.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point Arial font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • As a member of the FSB Analyst Team, Associate Operations Specialists spend much of their time analyzing data and statistics, identifying trends and explaining variances, creating Excel spreadsheets, writing reports and/or issue papers, and proposing recommendations to management. Describe a task or project that you worked on that best demonstrates your ability to analyze data and statistics and formulate projections and/or a recommendation, including:

    • The scope and size of the task/project you worked on
    • Your role and responsibility for the task/project
    • The final outcome of the task/project

  • Please include the following information with your response:

    • Employer(s) name
    • Your position(s)/title(s)
    • Length of time you held the position(s)
    • A supervisor’s name and telephone number who can verify the information provided in your response

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Jackie Cooley at M/S S F-283. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3965

Additional Information:

Working Title Position Number
Business Analyst 564 - 728 - 5334 - 001
Will also consider hiring a(n)
STAFF SERVICES ANALYST (GENERAL) $2,817.00 - $4,579.00
Location County
Correspondence, Analysis, Support, and Education Section SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Jackie Cooley
(916) 845-7811

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.