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Salary: $4,400.00 - $5,508.00
Posted: 03/10/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of an Administrator II in the Withholding Services & Compliance Section (WSCS), the incumbent is responsible for project and analytical work to support the operational functions of WSCS. The incumbent’s primary responsibility is to provide analysis for business requirements relating to the Withhold at Source System (WASS), Enterprise Data Revenue (EDR), and WSCS. You will utilize a variety of analytical techniques to evaluate and identify change requests for system and process improvements. Preparation of various documents and reports requires the incumbent to be detail oriented and produce accurate results. You must display good organizational and time management skills together with the ability to perform multiple tasks.


  • Advanced skills utilizing MS Office products including Microsoft Project, Access, PowerPoint, and Excel with Pivot Tables.
  • Ability to effectively analyze issues, define problems, and recommend effective solutions.
  • Strong organizational skills and attention to detail and accuracy.
  • Flexibility to effectively and efficiently manage multiple workloads to meet deadlines.
  • Ability to use good judgment.
  • Ability to effectively communicate in writing and verbally with all levels of internal and external staff.
  • Willingness to learn and thrive in an environment of change.
  • Working Knowledge of FTB Systems (TI, BETS,WASS).
  • Project experience or knowledge.
  • Positive attitude and a sense of humor.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • As a member of the WSCS WASS Team, the Associate Operations Specialist will spend much of their time analyzing data and business requirements, identifying trends and explaining variances, creating Excel spreadsheets, and writing reports and/or issue papers. Describe a task or project that you worked on that best demonstrates your ability to analyze data and statistics and formulate projections and/or a recommendation, including:

    • The scope and size of the task/project you worked on
    • Your role and responsibility for the task/project
    • The final outcome of the task/project

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Yvonne Crankfield at M/S F-182. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3716

Additional Information:

Working Title Position Number
Associate Operations Specialist 564 - 767 - 5334 - 001
Location County
WSCS / Filing Compliance Bureau SACRAMENTO
Timebase Tenure
Full Time Limited Term  24 month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Yvonne Crankfield
916) 845-5617

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.