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Salary: $4,400.00 - $5,508.00
Posted: 02/27/2014

Job Description:

Multiple positions available.

When applying for this position, please note on your application: Position #815-631-5104-905 RPA (13-516).

Please click here for the duty statement.

CalSTRS is embarking on an effort to replace its current pension administration system, START. In order to ensure the data in START are ready for conversion, CalSTRS has initiated a project known as the Data Preparation Project. This project consists of two phases. The first is to perform an analysis of the data currently residing in START, and the second will be making the determination of when and how we actually make any corrections needed to the data. Running concurrently with the first phase is a team of experienced analysts known as the Complete Account Review and Evaluation (CARE) team. The goals of this team are to:

  • Ensure all known data issues are identified and maintained on the Data Issues list;
  • Ensure all data issues with the potential to cause overpayments or underpayments to members are prioritized for resolution with emphasis on high-risk overpayments; and,
  • Perform data fixes following an approach that fixes each case end-to- end.

We are looking for an individual who is highly motivated with exceptional analytical, interpersonal, leadership, research and logic skills. The person performing these duties will be responsible for performing comprehensive account review and correction and quality control review of benefit corrections. Experience and knowledge of CalSTRS benefit calculations, CalSTRS laws, and CalSTRS current pension administration system, START, is desired.

Desirable Qualifications:

  • Must have experience with and/or the ability to interpret, write and apply laws, rules, and policies;
  • Amazing customer service skills are a necessity due to being on the phone multiple times and/or for extended periods of time, while breaking down complicated issues into simple terms for members and/or beneficiaries that are going through a challenging time in their lives;
  • Demonstrated experience or ability to handle multiple priorities simultaneously;
  • Ability to interpret and apply CalSTRS laws, rules, and policies correctly and be willing to testify to actions taken;
  • Experience performing quality control reviews on work performed by others;
  • Demonstrated ability to analyze and solve the most complex problems, draw logical conclusions and complete staff work;
  • Must have the ability to communicate effectively in writing and/or verbally with other CalSTRS employees, our members and their beneficiaries;
  • Experience drafting complex memoranda for senior management and developing reports for management;
  • Excellent attendance is required because the project has deadlines and is expected to finish the scope of work within the project time allotted;
  • Experience and ability to identify process and procedural improvement opportunities, propose alternative solutions, and make recommendations for improvement;
  • Must have mathematical knowledge and skills;
  • Able to meet deadlines that are non-negotiable; and,
  • Proficient with using Word, Excel and PowerPoint applications.

Agency Description

The California State Teachers' Retirement System, with a portfolio valued in excess of $181.1 billion, is the largest educator-only pension fund in the world. CalSTRS administers a hybrid retirement system, consisting of traditional defined benefit, cash balance and voluntary defined contribution plans, as well as disability and survivor benefits. For 100 years CalSTRS has served California's public school educators and their families, who today number 856,000 from the state’s 1,600 school districts, county offices of education and community college districts.

BusinessRenew is a collection of CalSTRS projects with a shared goal to create sustainable business solutions for tomorrow. The projects work in a collaborative manner to resolve the complex technical and business challenges of operating a world-class customer service financial organization. If you like fast-paced, meaningful work and have a desire to service California Educators, submit your application and today.

Our employee recognition program, Virtuosity, garnered the 2012 Best Practice Standards Award for Best Overall Recognition Program from Recognition Professionals International! The international award celebrates employee recognition innovations that enhance organizational performance. This award is a clear recognition of our employer of choice commitment, as CalSTRS continues to emphasize the importance of our core values and mission statement.

CalSTRS Core Values: A set of attitudes, beliefs and behaviors that define CalSTRS and its employees.

  • Customer Service: We never compromise on quality as we strive to meet or exceed the expectations of our customers.
  • Accountability: We operate with transparency and accept responsibility for our actions.
  • Leadership: We model best practices in our industry and innovate to achieve higher standards.
  • Strength: We ensure the strength of our system by embracing a diversity of ideas and people.
  • Trust: We conduct ourselves with integrity, acting ethically in every endeavor.
  • Respect: We respect the needs of our members, co-workers, and others, treating everyone with fairness, honesty, and courtesy.
  • Stewardship: We recognize our fiduciary responsibility as the foundation for all decision-making.

CalSTRS Core Competencies: Behavioral characteristics that are essential for the success of each contributor and are directly related to the success of CalSTRS as a whole.

  • Adaptability / Flexibility: Adapts well to changes, approaches change positively, and adjusts behavior accordingly.
  • Communication: Demonstrates applicable job-related written, oral, and listening skills.
  • Customer / Client Focus: Identifies and responds to current and future client needs.
  • Teamwork: Participates as an active and contributing member of a team to achieve team goals.
  • Work Standards / Quality Orientation: Sets high quality work standards while displaying a high level of effort towards completing assignments in a timely manner.

The following appointment options may be considered when filling this position: list appointments, lateral transfers, reinstatements, training and development assignments, out-of-class assignments, limited-term appointments, etc. To find out how to become a civil service employee, please go to the State Personnel Board’s website at:

Candidate may be selected by resume review only.

(1) Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

(2) The position may be subject to the disclosure and disqualification requirements concerning economic conflict of interest in government work, pursuant to the CalSTRS Conflict of Interest Code and the Political Reform Act.

(3) Applicants will not be considered if the application is not completed appropriately and/or if required additional information is not submitted with the application.

How to Apply:

Interested individuals should submit a STD 678, Examination and/or Employment Application (Rev. 12/06 or later) to the address below. Surplus applicants must attach a copy of their letter. The STD. 678 can be accessed through the State Personnel Board website at

Additional Information:

Working Title Position Number
BusinessRenew / Data Prep CARE Team Analyst 815 - 631 - 5104 - 905
Will also consider hiring a(n)
Location County
BusinessRenew / CARE Team YOLO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
03/06/2014 None Specified
Contact Unit/Address Contact Name/Phone
State Teachers' Retirement System
P.O. Box 15275, MS 31
Sacramento, 95851-0275
Human Resources

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.