Link to Dept Website

Salary: $8.41 - $11.53
Posted: 02/26/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of Systems Software Specialist III, Supervisor, External Web and Contact Services Section (EWCSS) and the Team Lead of the Web Support team, the Website Support Assistant will perform assistant level duties to help support the following website functions: (1) updating basic web page content, (2) manage the Webmaster email box and submit pre-worded responses or route messages, (3) perform basic support duties for content management, subscription service, search and web analytics tools; (4) provide basic support assistance for the website administrators and (5) help manage website documentation.


  • Knowledge of Business functions throughout FTB.
  • Project Management experience including development of project documentation.
  • Knowledge of web-based technologies.
  • Knowledge and/or experience developing web pages including the use of HTML and Cascading Style Sheets.
  • Experience with website tools such as search engines and analytics tools.
  • Some knowledge of Internet functionality and terminology.
  • Some knowledge of project development from analysis through implementation.
  • Some analytical skills and the ability to think logically and creatively.
  • Good written skills.
  • Good customer service and communication skills for interacting with business and technical staff.

Must be a college student enrolled in classes during the regular term (Fall, Spring and Winter, if applicable), at an accredited college or university and carrying a minimum of six semester units (or nine quarter units for undergraduate students), with a grade point average of 2.0 or higher. Students who are majoring in, enrolled in, and/or have been enrolled in curriculum relating to Information Technology or equivalent are encouraged to apply.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Robert Silvey at M/S L-270. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3434

Additional Information:

Working Title Position Number
Website Support Assistant 564 - 777 - 4870 - 001
Location County
EWCSS / Internet Services Unit SACRAMENTO
Timebase Tenure
Intermittent Temporary   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Robert Silvey
(916) 845-4664

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.