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Salary: $2,951.00 - $3,696.00
Posted: 02/24/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of a Tax Program Supervisor or an Office Services Manager I in the Information Capture and Banking Section, the TPT II serves as a technical expert and performs the most complex work assignments related to Bad Docs and technical and training support for the IPACS, iCapture and/or the Tandem system. The TPT II ensures section staff is provided with correct and appropriate training, creates and maintains a large volume of programs and procedures utilized for all processes and acts as a lead, technical expert; works on system maintenance, which involves trouble-shooting activities and annual changes. This includes, but is not limited to, identifying, researching and resolving system and procedural issues, preparing and updating training manuals and providing training classes for the section’s staff and coordinates these activities with other areas of the section and department. The TPT II works with all programs, PIT, BE and Non-Tax. The TPT II also performs in a lead capacity assisting the supervisor in carrying out certain aspects of the supervisor’s responsibilities.


  • Knowledge and experience with Tandem, IPACS, and iCapture systems and PIT, BE and Non-Tax workloads.
  • Experience coordinating and conducting training classes; good presentation skills.
  • Knowledge of Year End Shutdown and Annual Change processes.
  • Good interpersonal skills.
  • Ability to work effectively as part of a team and independently.
  • Ability to remain flexible in response to changing priorities.
  • Strong oral and written communication skills.
  • Knowledge of MS Office (Excel, Word and Outlook).
  • Good analytical and organizational skills.
  • Strong customer service skills.
  • Sense of humor.
  • May be required to work Swing Shift.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point Arial font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental question/statement:

  • Please provide a specific example of your experience and accomplishment(s) in planning, coordinating and executing a training class. Address what you would do differently in the future to facilitate a smoother process and/or achieve a better outcome.

  • Please include the following information as it relates to the situation(s) you describe in the supplemental application:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Patty Yamamoto at M/S L-150. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3565

Additional Information:

Working Title Position Number
Support Technician 564 - 740 - 9588 - 001
Location County
Info Capture / Banking Section SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
03/07/2014 None Specified
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Cindy Grove
(916) 845-7324

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.