**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION : Under the general supervision and direction of Manager and Lead of the Workstation Support Unit, of the IT Asset Management Section, the incumbent provides general assistance to management and a team of technicians responsible for responding to workstation hardware and software requests from the FTB IT Asset Manager and internal customers. All duties are performed within the framework of the Department’s mission and values, and in accordance with Departmental Policies and General Procedures.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Ability to work in both a team environment and independently.
Able to multi-task while maintaining accuracy.
Able to work at least 20 hours a week.
Experience with mobile devices.
Experience with ticket tracking software.
Experience with Windows 7.
Experience working on IT projects.
Experience in configuring and installing computer equipment.
Experience maintaining inventory of computer hardware and software.
Experience installing software.
Experience with customer service.
SPECIAL REQUIREMENTS :
Physical Requirement: This position requires the ability to lift IT equipment weighing 50 pounds or more.
WHO MAY APPLY : Must be a college student enrolled in classes during the regular term (Fall, Spring and Winter, if applicable), at an accredited college or university and carrying a minimum of six semester units (or nine quarter units for undergraduate students), with a grade point average of 2.0 or higher. Students who are majoring in, enrolled in, and/or have been enrolled in curriculum relating to Information Technology or equivalent are encouraged to apply.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Angela Johnson at M/S F-251. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
RPA #1314-3478 & 3487
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.