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Salary: $6,416.00 - $8,433.00
Posted: 02/21/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Data Processing Manager III, Systems Engineering and Access Management Section of the Operations Management Bureau, the incumbent is responsible for managing the IDTS and SWIFT Support Unit. The incumbent will perform supervisory duties of managing day-to-day workload and personnel matters of the unit which include, but are not limited to, planning, organizing, and directing the activities of a professional staff responsible for administration of FTB’s Internal Data Transfer System (IDTS), Secure Web Internet File Transfer System (SWIFT), Enterprise Single Sign On (ESSO), SharePoint software, and associated operational and processes. There are also significant responsibilities for the department’s Clear Quest application. This includes responsibility for planning and implementing upgrades associated with these technologies, managing the day-to-day administration of these technologies, as well as providing communication about the status of and resolving issues and incidents associated with these technologies. The incumbent provides leadership and technical direction to staff members and works directly with the Section’s Data Processing Manager III to execute their duties which include identify, assign, monitor, and evaluate assignments: provide recommendations on the strategic direction of the various technologies within the purview: provide performance reviews: and deliver status reports. All duties are performed within the framework of the Department’s mission and values, and in accordance with the Department’s Policies and General Procedures. Emphasis is placed on providing excellent service to our customers.

  • Please see the Systems Software Specialist III (Supervisor) classification specification for specific required knowledge, skills and abilities.

  • Experience supervising or leading technical professionals.
  • Strong team orientation, leadership, creativity, excellent interpersonal skills, decision making skills, tact and good judgment.
  • Ability to communicate effectively, orally and in writing, including the ability to convey highly technical information in an understandable manner.
  • Ability to perform detailed analysis, define technical problems, reason logically, and recommend effective solutions.
  • Knowledge and experience installing, configuring, upgrading, and maintaining Windows and Unix server hardware and software.
  • Demonstrated ability to build, deploy, and manage standard, repeatable processes.
  • Ability to identify and manage business improvement changes, including technology solutions.
  • Ability to listen effectively.
  • Experience developing on multiple platforms such as Windows, Unix, and mainframe.
  • Ability to juggle multiple projects and work under aggressive timeframes to meet objectives.
  • Ability to effectively plan, organize, and manage long term, short term and operational plans for multiple workloads, priorities and deliverables and lead the unit in achieving its goals.
  • Excellent interpersonal and leadership skills with the ability to engage staff in a collaborative way to empower them and create a positive work environment.
  • Ability to perform effectively in a fast paced environment where priorities frequently change.
  • High degree of self-motivation and a passion for excellence in customer service.
  • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, being trusting and supportive.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • Provide an example of how you have identified and managed business improvement changes, including technology solutions.
    • What was the situation?
    • What did you do?
    • What was the outcome?
  • In your response please include the following:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name(s) who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Tom Thompson at M/S F-250. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3415

Additional Information:

Working Title Position Number
IDTS & Swift Support Manager 564 - 798 - 1559 - 001
Location County
Systems Engineering & Access Management Section SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Crystal Taylor
(916) 845-4955

Special Requirements:
Background Check Required

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