Link to Dept Website

Salary: $2,638.00 - $3,305.00
Posted: 02/20/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the direct supervision of a Tax Program Supervisor and the technical direction of a Tax Program Technician II, you process the clerical Revenue Agent Report (RAR) and Computer Program (CP) 2000 workloads. Processing the workload includes issuing assessments, refunds, and communicating with taxpayers. The assessments activities include reviewing and comparing Federal tax audit and underreported income data to California Personal Income Tax (PIT) return information for compliance. You create assessments utilizing the Personal Audit Workstation System (PAWS), Automated Audit Programs (ADCORR), and/or FedStar, CP systems and perform simple to complex Tax Information System (TI) transactions. The resolution activities include responding to taxpayer post assessment Non Protest Correspondences verbally or in writing. You determine and issue post actions and perform simple TI transactions. Technicians are expected to rotate between the Assessment and Resolution Unit.


  • Strong analytical, organizational, and time management skills.
  • Excellent communication skills, both verbal and written.
  • Excellent work ethic, including attendance and dependability.
  • Ability to work effectively as part of a team and independently.
  • Self-motivated, enthusiastic, flexible, and customer service oriented.
  • Ability to work in an environment where priorities may change.
  • Experience analyzing and resolving PIT accounts.
  • Working knowledge of TI, PAWS, ADCORR, CP, FedstarII, and basic PC skills.
  • Knowledge of basic California and Federal PIT Laws.
  • Familiarity with California and Federal Income Tax Returns, schedules and differences.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Cheryl LeBleu at M/S F-310. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3326

Additional Information:

Working Title Position Number
Assessment/Resolution Technician 564 - 348 - 9587 - 002
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Cheryl LeBleu
(916) 845-6554

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.