Title: TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD Salary: $2,638.00 - $3,305.00 Posted: 02/18/2014
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
We are looking for 3 self directed, enthusiastic, positive, people to join the Exempt Organization Support Call Center. The incumbent provides information and assistance to the public regarding exempt organization forms, filing requirements, revivor requirements and other general information. In addition, the incumbent examines business entity accounts and makes appropriate adjustments. This full journey level position may include, but is not limited to, approval and denial of refund claims, fund transfers, assessing additional tax, assessing penalties, and corresponding with taxpayers and/or their representatives regarding additional information necessary to resolve complex accounts. As training is provided, prior knowledge of Exempt Organizations is not required.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Ability to work independently and in a team environment.
Ability to exercise good judgement and display good interpersonal skills.
Ability to accept and utilize constructive feedback.
Excellent work ethic and attendance.
Effective analytical, technical, strong organizational skills and time management skills.
Knowledge of BETS and data entry skills.
Working knowledge of Word, Outlook and Excel.
Excellent customer service skills to resolve customer issues effectively and efficiently.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Linda Coker or Rohit Patel at M/S F-120. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
RPA #1314-3497 thru 1314-3499
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.