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Salary: $5,065.00 - $6,660.00
Posted: 02/14/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general supervision of the Section Manager, the Application Services Planning & Support Specialist supports planning and process activities throughout the three Bureaus of Application Services. The incumbent regularly performs complex, critical and specialized assignments having department-wide impact. Assesses operating guidelines, work practices, and identifies area's of improvement, overlap and redundancy. The incumbent will apply project management methodoligies consistant with Project Management Institute and California Department of Technology standards throughout all phases of the System Development Life Cycle. Incumbent will lead internal initiatives and projects where functions include collecting information, data analysis, coordinating work, facilitating meetings and reporting project status.


  • Experience leading Franchise Tax Board (FTB) Year End closeout process
  • Familiar with FTB’s Configuration Management Database (CMDB) Project and general ITSM concepts
  • Familiarity with FTB’s organization, operations and programs
  • Excellent interpersonal, communication, and customer service skills
  • Ability to analyze technical and non-technical issues, define problems, and recommend and initiate effective solutions
  • Ability to establish priorities and complete multiple assignments simultaneously
  • Experience providing customer service and support in a technical environment
  • Works well independently or in a team environment and maintain positive relationships
  • Experience collecting data, analyzing and preparing reports

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page:

  • Describe a situation when you had to analyze technical and non-technical issues, define problems and recommend and initiate solutions.
    • What was the situation?
    • What steps did you take to define the problem and recommend a solution?
    • What was the outcome, and was it successful?

  • Describe your experience coordinating work, facilitating meetings, and closing out year end activities.
    • What was the scope of activities being performed?
    • What hurdles did you need to overcome?
    • What was the final outcome?

  • Please also include the following information as it relates to your response:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name(s) who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Rocco Tellier at M/S L270. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3007

Additional Information:

Working Title Position Number
Application Services Planning & Support Specialist 564 - 718 - 1312 - 001
Location County
Planning, Release & Support Services SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O.Box 550
Sacramento, CA, 95812-0550
Rocco Tellier
(916) 845-6583

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.