Link to Dept Website

Salary: $3,101.00 - $3,884.00
Posted: 02/13/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

The Business Entities Section (BES) is looking for enthusiastic individuals who are interested in assisting the section as we transition to new processes due to EDR changes. Under the general direction of the Office Services Manager I, the Tax Program Supervisor is responsible for supervising Tax Program Technician II's. The staff you supervise will be responsible for: Performing the most difficult and complex account resolution and specialized transactions in accordance with policies, procedures and business tax laws to ensure timely resolution and the proper amount of tax, penalty and interest is calculated for business entity return and payment validation. This includes, but is not limited to, priority processing requests, protective claims, use tax, temp Id. assignment, info deletes, NPA bypasses, walk-through requests, overrides transactions, and Taxpayer Advocate's Office. As a TPS, you will be responsible for preparing annual and probationary performance evaluations for your assigned group. As part of the management team, you will participate in the short and long-term planning process for various workloads, support and promote the department's Mission and Values, and adjust work schedules and redirect resources to meet operational needs. You will be responsible for making decisions related to personnel and operational issues, assisting with defining budgetary needs for your unit, evaluating, mentoring and coaching staff, providing regular performance feedback to staff, and ensuring that performance goals are met.


  • Strong organizational and communication skills, both verbal and written.
  • Strong interpersonal and customer service skills.
  • Excellent analytical skills, including the ability to use good judgment when analyzing data and situations, draw sound conclusions, and take effective actions.
  • Ability to plan, organize, train and direct the work of subordinate staff through lead staff.
  • Ability to follow and apply written and verbal instructions.
  • Ability to inspire, motivate, and coach staff towards success.
  • Ability to handle changing priorities and meet deadlines.
  • Excellent work ethic and attendance.
  • Experience with PC and Microsoft Office Applications (Word, Excel, Outlook).
  • Positive attitude and a sense of humor.
  • Knowledge of the performance evaluation process.
  • Knowledge of the return processing system.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Laurie Nunn at M/S F-130. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3374

Additional Information:

Working Title Position Number
Supervisor 564 - 760 - 9589 - 005
Location County
Business Entities Section SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Laurie Nunn
(916) 845-7191

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.