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Salary: $5,573.00 - $7,326.00
Posted: 02/11/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Corporate Communications Section manager, the Production Services Manager plans, coordinates, and manages three business units, through subordinate supervisors and a lead, in the Corporate Communications Section. The business units are: the Publications Business Services Unit, Reprographics/Typesetting Unit, and the Marketing and Graphic Services and Multimedia group. Duties include providing oversight and guidance for the department’s 6,000 business forms, ensuring plain language and departmental writing standards are met, providing oversight and guidance for the department’s in-house print services, and managing the day-to-day activities of the multimedia, marketing, and graphics services groups.


  • Excellent leadership skills and ability to create an environment of trust.
  • Knowledge of FTB’s publication process.
  • Excellent collaboration and customer service skills with the ability to negotiate mutually acceptable solutions.
  • Experience creating a vision and leading a team of technical/analytical staff to successful outcomes.
  • Excellent organizational and time management skills.
  • Demonstrated knowledge of FTB business areas and communication needs.
  • Ability to present ideas and information effectively both orally and in writing.
  • Involvement in diverse activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise.
  • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • Tell us about a project or situation where you felt that the existing processes were no longer suitable.

    • How did you determine this?
    • How did you derive and guide a new approach?
    • What challenges did you face and how did you address them?
    • What was the outcome?

    Please include a supervisor’s name and phone number who can verify the information as it relates to your response to the supplemental application question.

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Alice Paige at M/S A-381. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3289

Additional Information:

Working Title Position Number
Production Services Manager 564 - 104 - 4357 - 001
Location County
Corporate Communications Section SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812
Alice Paige
(916) 845-5249

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.