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Salary: $5,076.00 - $6,670.00
Posted: 02/10/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Division Support Unit Manager within the Advisory, Analysis and Services Bureau you plan, organize and direct the work of the Systems Analysis Team. This includes supervisory responsibility over a team comprised of both business professional and IT classifications. You provide leadership and technical direction to project staff responsible for researching, evaluating and analyzing work processes and policies that incorporate new opportunities to increase ARM collection systems’ performance. You lead in the development and implementation of new technology enhancements, programs and policies that impact the ARM Division. You will be required to report on the progress of current efforts and present new concepts to ARM senior level managers; you will utilize written communication to clearly and concisely convey project updates, status and incident reports.


  • Strong organization, time management, planning and program management skills.
  • Strong leadership skills, including the ability to inspire, motivate, mentor and build teams.
  • Independent and self-motivated with an emphasis on getting the job done.
  • Ability to gain and maintain the confidence of others to promote morale and improve working relationships with staff, peers and others.
  • Ability to create and maintain a positive, productive, and creative work environment that engages employees.
  • Excellent interpersonal skills and ability to work collaboratively with all levels of staff and department-wide management.
  • Flexible decision-making and skill to negotiate mutually acceptable solutions.
  • FTB experience working within the ARM Division.
  • Experience working in a fast paced environment with competing deadlines.
  • Involvement in a diversity of activities, program areas and/or positions that have provided you with a greater understanding and appreciation for the Enterprise-wide perspective.
  • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • Provide an example that demonstrates your leadership skills in a difficult and/or sensitive situation.

    • When responding to the supplemental question, include the following:
      • Employer(s) name
      • Your position/title(s)
      • How long you held the position(s)
      • A supervisor’s name(s) who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Melinda Lewis at M/S A-243. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3230

Additional Information:

Working Title Position Number
Supervisor 564 - 624 - 4358 - 002
Location County
Systems Analysis Team, ARM Division SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
P.O. Box 550
Exam Unit
Sacramento, CA 95812
Melinda Lewis
(916) 845-4216

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.