Link to Dept Website

Salary: $6,110.00 - $8,030.00
Posted: 02/07/2014

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Command Center Services Section’s section manager, the Operations Architect is responsible for defining, creating and implementing enterprise operational standards and processes related to the day to day operational support of FTB’s mission critical IT services including the Enterprise Data to Revenue (EDR) project. The Operations unit provides 24x7x365 enterprise support to both internal and external services and customers. The incumbent will work with departmental subject matter experts and vendors to define and transition the daily operational support of EDR to the FTB. The incumbent will also perform the most complex level 2 and 3 support activities including performance and availability monitoring, event/ incident/problem management, batch processing, database monitoring and maintenance, IBML scanner support, server and service restarts, data fixes, ad hoc reporting, JCL, SQL and XQuery scripting.


  • Strong knowledge and experience with IBM Tivoli Monitoring, Scheduling and Data Backup tools.
  • Strong knowledge and experience supporting Windows, UNIX, and Mainframe operating systems.
  • Strong knowledge and experience with JCL, SQL and XQuery.
  • Experience working in a 24x7 operational environment.
  • Strong knowledge of FTB’s enterprise IT infrastructure and services.
  • Strong knowledge of EDR and FTB’s Legacy tax systems, business areas and functions.
  • Strong written and oral communication skills including preparation of detailed technical documentation.
  • Strong communication, analytical, problem solving, planning, and organizational skills.
  • Project management experience with projects impacting multiple functional areas.
  • Knowledge and experience with event, incident, problem, release and change management processes.
  • Knowledge of ITIL and IT Service Management.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Tom Thompson at M/S L-120. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-3276

Additional Information:

Working Title Position Number
IT Operations Architect 564 - 774 - 1367 - 001
Location County
Command Center Services SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95831
Jared Johnson
(916) 845-2882

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.