Link to Dept Website

Salary: $7,453.00 - $8,887.00
Posted: 01/30/2014

Job Description:
Tax Compliance Statement **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Bureau Director, working through program managers, the incumbent has full management responsibility in directing a highly complex, sensitive, and high profile departmental program.

The incumbent is responsible for budget planning, administering long and short term business plans, including establishing metrics to evaluate program performance, developing and recommending new collection tools, programs, policies, and procedures.

The incumbent works closely with his/her peers throughout the department and the ARM Division to ensure program consistency and that departmental goals and objectives are met. The incumbent oversees a large and/or highly complex section of the Bureau. The incumbent works with all levels of management, expert staff and teams to address and resolve emergent issues. The incumbent collaborates with enterprise peers through the departmental governance process to accomplish program objectives. The incumbent collaborates with highly influential taxpayer organizations, high level managers of local, state and national organizations to achieve business objectives and resolve issues of mutual interest. The incumbent assesses environment factors and oversees the program functions to ensure flexible practices and procedures are in place to address and respond to a dynamic environment resulting from legislation, stakeholders, overseers, societal preference and emerging technology. The incumbent is knowledgeable of the work performed throughout the FTB and ARM Division and understands the activities and processes that produce FTB’s products and services.

The following postions are being filled:

  • Tax Account Resolution Section, Statewide Collection Bureau
  • Compliance and Resolution, Section B, PIT Billing, Compliance and Collection Bureau


  • Demonstrates excellent leadership skills with the ability to engage staff in a collaborative way to empower them and create a positive work environment.
  • Ability to create and communicate a vision that motivates and builds productive teams
  • Establishes cooperative working relationships and gains support of key individuals to ensure goal accomplishment.
  • Established ability to present controversial ideas and information effectively, both orally and in writing.
  • Ability to effectively plan, organize, and manage multiple complex and sensitive programs and changing priorities.
  • Knowledge of departmental policies, principles, practices, and procedures.
  • Fosters and values an environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organizational goals.
  • Self motivated, enthusiastic, and demonstrated ability to be open-minded, fair and objective.
  • Demonstrates the ability to analyze problems, evaluate alternatives and ricks, and create mitigation strategies.
  • Involvement in a diversity of activities, program areas, and/or positions that have led to a greater understanding and appreciation for the broader perspective of the department/enterprise.
  • Knowledge of ARM Division operations and collection program experience.
  • Demonstrated participation in policy formulation, recommendation and implementation.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • To successfully lead the Accounts Receivable Management Division organization into the future, a leader must be able to create and share a vision that inspires people to follow. In your past experience, what specific steps have you taken to successfully create a vision for an organization, and how did you make sure that the entire organization had a common understanding of the vision and was aligned to meet the vision.

    Please provide an example of how you create and share a vision that inspires people to follow.

    • What was the situation?
    • What steps did you take?
    • What was the outcome?

  • Please also include the following information as it relates to your response:

    • Employer(s) Name
    • Your position/Title(s)
    • How long you held the position (s)
    • A supervisor’s name and phone number who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Jacquelyn A. Griffin at M/S A-470. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-2892 & 2901

Additional Information:

Working Title Position Number
ARM Assistant Bureau Director 564 - 633 - 4346 - 003
Location County
PIT Billing, Compliance & Collection/ Statewide Collection SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812
J. Fowler/ J. A. Griffin
(916)845-4413/ (916)845-3544

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.