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Salary: $5,065.00 - $6,660.00
Posted: 12/18/2013

Job Description:

Multiple positions may be available. When applying for this position, please note on your application: Position #815-626-1312-073 RPA (13-405).

The California State Teachers’ Retirement System (CalSTRS) is seeking a motivated individual for an exciting career as a Staff Information Systems Analyst (Specialist), willing to consider an Associate Information Systems Analyst (Specialist). Join us in our beautiful LEED Platinum Certified headquarters building in West Sacramento, overlooking the Sacramento River within walking distance of restaurants and shops in historic Old Sacramento. Enjoy the full service café, free on-site gym and parking fees of only $45.00 per month.

Please click here for the duty statement.

Please click here for the duty statement.

Technology Services, IT Operations has an opportunity for a System Administrator within the System and Security Administration (SSA) Unit. Prospective applicants should possess solid systems knowledge, skills, ability, and a positive attitude. Under the general direction of the System and Security Administration Manager, the Staff Information Systems Analyst (Specialist) is responsible for system administration, configuration and back up functions for the CalSTRS systems supported by the SSA team.

The system administrator will be primarily responsible for front-end administration of the BusinessDirect/SAP and FileNet Imaging systems and providing access to CalSTRS mainframe and web application systems. Responsibilities also include but are not limited to:

  • Systems study, analysis, maintenance and support activities.
  • Backup to other system administrators in the unit.
  • Ensure the proper processes are followed; making sure only authorized personnel gain access to our technical environment and services.
  • Monitor SSA’s queue within the Service Desk Ticketing system (CA Service Desk) for incidents, change order requests, workflow tasks and other requests.
  • Adding, changing and removing user accounts and modifying user profiles as requested by the customer.
  • Maintains user access and establishes accounts for certain CalSTRS information and reporting web sites.
  • Create and maintain RACF, Constrain and Natural users and groups.
  • Troubleshooting and solving problems for system incidents. Acting as primary liaison with all appropriate vendors, other support teams and customers.
  • Monitoring systems for performance, availability and capacity; Alerts appropriate parties to any issues discovered.
  • Reviewing, analyzing and coordinating the testing and implementation of approved system change requests. Acts as change owner for proposed system changes.
  • Developing training material, job aids and procedure manuals.

Highly Desirable Qualifications:

  • Excellent customer service and teamwork skills
  • Positive Attitude
  • Highly motivated, detail oriented, and a track record of taking initiative
  • Experience in a production technical environment
  • Analytical experience in a technical environment
  • Excellent verbal and written communication skills

Desirable Qualifications:

  • Knowledge of systems applications: BusinessDirect/SAP and FileNet Imaging
  • Overall system administration experience
  • Ability to multi-task
  • Experience with managing vendor partners

Statement of Qualifications Required

When completing the SOQ, please include all relevant experience, education and training for each question and explain your answers thoroughly. Responses should be typed (minimum font size 10), no longer than two pages and single-spaced. Your Statement of Qualifications must address the following:

  • What skills do you believe are most critical when administering systems and also describe your experience in applying those skills in either your current job or a past technical job?
  • Describe your specific experience in administering and troubleshooting SAP and FileNet Image systems.
  • Describe your experience in handling difficult persons and/ or situations.
  • What sets you apart from the other candidates?

Agency Description

The California State Teachers' Retirement System, with a portfolio valued at $165.8 billion as of June 30, 2013, is the largest educator-only pension fund in the world. CalSTRS administers a hybrid retirement system, consisting of traditional defined benefit, cash balance and voluntary defined contribution plans, as well as disability and survivor benefits. For 100 years CalSTRS has served California's public school educators and their families, who today number 856,000 from the state’s 1,600 school districts, county offices of education and community college districts.

Our employee recognition program, Virtuosity, garnered the 2012 Best Practice Standards Award for Best Overall Recognition Program from Recognition Professionals International! The international award celebrates employee recognition innovations that enhance organizational performance. This award is a clear recognition of our employer of choice commitment, as CalSTRS continues to emphasize the importance of our core values and mission statement.

CalSTRS Core Values: A set of attitudes, beliefs and behaviors that define CalSTRS and its employees.

  • Customer Service: We never compromise on quality as we strive to meet or exceed the expectations of our customers.
  • Accountability: We operate with transparency and accept responsibility for our actions.
  • Leadership: We model best practices in our industry and innovate to achieve higher standards.
  • Strength: We ensure the strength of our system by embracing a diversity of ideas and people.
  • Trust: We conduct ourselves with integrity, acting ethically in every endeavor.
  • Respect: We respect the needs of our members, co-workers, and others, treating everyone with fairness, honesty, and courtesy.
  • Stewardship: We recognize our fiduciary responsibility as the foundation for all decision-making.

CalSTRS Core Competencies: Behavioral characteristics that are essential for the success of each contributor and are directly related to the success of CalSTRS as a whole.

  • Adaptability / Flexibility: Adapts well to changes, approaches change positively, and adjusts behavior accordingly.
  • Communication: Demonstrates applicable job-related written, oral, and listening skills.
  • Customer / Client Focus: Identifies and responds to current and future client needs.
  • Teamwork: Participates as an active and contributing member of a team to achieve team goals.
  • Work Standards / Quality Orientation: Sets high quality work standards while displaying a high level of effort towards completing assignments in a timely manner.

The following appointment options may be considered when filling this position: list appointments, lateral transfers, reinstatements, training and development assignments, out-of-class assignments, limited-term appointments, etc. To find out how to become a civil service employee, please go to the State Personnel Board’s website at:

Candidate may be selected by resume review only.

(1) Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

(2) The position may be subject to the disclosure and disqualification requirements concerning economic conflict of interest in government work, pursuant to the CalSTRS Conflict of Interest Code and the Political Reform Act.

(3) Applicants will not be considered if the application is not completed appropriately and/or if required additional information is not submitted with the application.

How to Apply:

Interested individuals should submit a STD 678, Examination and/or Employment Application (Rev. 12/06 or later) to the address below. Surplus applicants must attach a copy of their letter. The STD. 678 can be accessed through the State Personnel Board website at

Additional Information:

Working Title Position Number
System Administrator 815 - 626 - 1312 - 073
Will also consider hiring a(n)
Location County
Technology Services/ System & Security Administration YOLO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
12/30/2013 None Specified
Contact Unit/Address Contact Name/Phone
State Teachers' Retirement System
P.O. Box 15275, MS 31
Sacramento, 95851-0275
Human Resources

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.