The Department of Child Support Services (DCSS) is currently accepting applications for a permanent full-time STAFF SERVICES MANAGER I (SSM I). The mission of the Department is to promote the well-being of children and the self-sufficiency of families by delivering first-rate child support establishment, collection, and distribution services that help both parents meet the financial, medical, and emotional needs of their children. This is a great opportunity to work for a progressive and innovative organization that cares about California’s children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized and rewarded. DCSS is a diverse, family-friendly organization that is conveniently located off Hwy 50 with FREE PARKING. To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, transfer, or have reinstatement eligibility.
This position requires the incumbent maintain consistent and regular attendance; communicate effectively and professionally (both orally and in writing) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment; complete assignments in a timely and efficient manner; and adhere to all departmental policies and procedures.
Under the general direction of the Staff Services Manager (SSM) II, Intergovernmental Services Section (IGS), in the Office of Payment Management and Intergovernmental Services (OPMIS) in the Executive Office, the SSM I is responsible for providing direct supervision and leadership to a team of Associate Government Program and Staff Services Analysts and Child Support Technicians responsible for batch-processing, analyzing, opening, and assigning all CA responding intergovernmental child support cases (CSC) and requests for case status. Ensures compliance with Federal Uniform Interstate Family Support Act (UIFSA 96) rules and time frames, and CA Code of Federal Regulations mandates and requirements pertaining to the processing, tracking, and responsiveness of all intergovernmental CSC referrals and requests for status. These workloads are specific to the California Central Registry (CCR) workloads.
The SSM I responsibilities include: make decisions on implementation strategies and procedures necessary to effectively administer the CCR; develop and implement operational policy and procedures via: operation policy interpretation letters, written procedures, regulations, forms development and review; respond to State/Federal, Local Child Support Agencies (LCSA), and international questions; lead and participate in workgroups and task forces; participate in Child Support Enforcement (CSE) system defect analysis teams; write CSE change requests, and lead Application Design Sessions; participate in multiple calls with LCSAs; conduct system testing; identify CSE defects; develop alternative processes, and work with multiple program areas on complex policy issues.
The SSM I assigns workloads to staff and monitors the status of those workloads to ensure compliance with the UIFSA federally mandated time frames.
Oversees development and operational effectiveness of technical support services and inventory management tools of the CCR. Implements, plans and sets goals and objectives to be accomplished by staff. Evaluates staff performance against those goals.
Works closely with the IGS, SSM II to define goals, objectives and best practices of the CCR. Recommends methods and techniques for accomplishing such goals, evaluates the effectiveness of the program and recommends changes. Attends meetings to discuss production issues and defects related to processing child support cases in the CSE system. Participates in discussions of departmental policy on business practices related to processing incoming interstate child support cases. Initiates contact with counties within California and with jurisdictions outside California to discuss 'Best Practices' and inform how and why the CCR processes incoming interstate child support cases.
Reviews and approves documents/directives communicating policy and practices to the LCSAs and other jurisdictions. Provides program and subject matter expertise to various workgroups at the state and county level in the review of CSE with regard to system defects and Requests for Change.
Oversees the collection of data required to support audit activities related to assessment of compliance with the mandated time frames for acknowledgement of the receipt of interstate child support cases and requests for status updates on existing interstate child support cases.
Keeps the IGS SSM II apprised of CCR issues, risks, problems and operational status. Develops work plans, objectives and priorities in consultation with the IGS Manager.
Performs a variety of administrative responsibilities such as: ensuring that staff is properly trained; implementing administrative policies and procedures; requesting equipment and resources as needed; participating in OPMIS leadership meetings; representing the Department at a variety of stakeholder meetings; and other related work.
Knowledge of data bases, queries, and the Child Support Enforcement System (CSES) are desirable. Also, technologically knowledgeable and experienced.
WHO MAY APPLY/FILING INSTRUCTIONS:
ALL INTERESTED APPLICANTS MUST SUBMIT A STANDARD STATE APPLICATION FORM (STD. 678) available at www.jobs.ca.gov, under “My Profile,” COVER LETTER & RESUME. PLEASE DO NOT STAPLE YOUR PAPERS TOGETHER. YOUR STATE APPLICATION MUST CLEARY INDICATE THE POSITION NUMBER AND TITLE FOR WHICH YOU ARE APPLYING ALONG WITH AN ORIGINAL SIGNATURE.
Interview will include a written exercise.
Individuals who are currently at the STAFF SERVICES MANAGER I level or who are eligible for transfer or list appointment to this level are encouraged to apply. In the Explanations section on the State application, indicate basis of eligibility (ie: list, transfer, surplus, reinstatement, etc.).
If your eligibility is based on an examination you must submit a copy of your examination results with your application.
Appointment may be subject to SROA/Surplus restrictions. Surplus applicants must attach a copy of their surplus letter with their application.
Applications will be screened and only the most qualified will be interviewed.
If you are applying for more than one recruitment, a separate application is required for each recruitment for which you would like to be considered.
Benefits information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov.
PLEASE NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant shall be notified and may be removed from the eligibility list.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.