Link to New Search

Salary: $5,065.00 - $6,660.00
Posted: 12/09/2013

Job Description:

TTY/TDD 888-220-1750

Position number 817-431-1312-008

The Department of Child Support Services (DCSS) is currently accepting applications for a permanent full-time Staff Information Systems Analyst (Specialist). The mission of the Department is to promote the well-being of children and the self-sufficiency of families by delivering first-rate child support establishment, collection, and distribution services that help both parents meet the financial, medical, and emotional needs of their children. This is a great opportunity to work for a progressive and innovative organization that cares about California’s children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized and rewarded. DCSS is a diverse, family-friendly organization that is conveniently located off Hwy 50 with FREE PARKING. To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, or have reinstatement eligibility.


This position requires the incumbent maintain consistent and regular attendance; communicate effectively and professionally (both orally and in writing) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment; complete assignments in a timely and efficient manner; and adhere to all departmental policies and procedures.

Under the general direction of the Senior Information Systems Analyst Supervisor [SrISA (Sup)] within the Technology Services Division’s IT Applications Branch, the Staff Information Services Analyst (Specialist) (SISA) serves as part of a highly-skilled technical team, providing technical expertise in support of the Department of Child Support Services’ (DCSS) departmental business applications. The SISA plans, design, develops, tests, trains, implements, and maintains various DCSS’ departmental business applications, using all phases of the system development lifecycle. The SISA is a lead analyst on complex technology projects. The SISA performs release planning functions for the DCSS Business Applications. The SISA provides recommendations to DCSS’ Executive Team on strategic technology initiatives. The SISA’s primary area of focus centers on strong technical leadership, technical direction, project management, coordination and communication of complex development and testing responsibilities. The incumbent also works independently and as a team member as a technical specialist to identify and recommend technological solutions to meet business requirements and system standards. The incumbent provides effective written and oral communications within the Division, the Department, and outside the Department. This includes interacting tactfully with all levels of staff including executive level management from DCSS, service provider personnel, other State agencies, local child support agencies (LCSA), contractors, external business partners and other program stakeholders. The SISA works independently and conducts business activities in a professional manner that leads to superior customer satisfaction and delivers services that meet or exceed the customer’s expectations.


Leads and participates in the development of business requirements for strategic business solutions including requests for consideration. Leads and prepares impact analysis packages on complex state policy and federal regulation changes which affect system requirements. Develops technical specifications by translating functional business requirements for application developers. Coordinates interactions among Child Support users, partners and development staff in understanding and communicating business requirements and policies, technology and data use including their relative business added value, priorities and constraints. Responsible for ensuring the team members fully understand the mandatory business functions, data and system requirements and business processes, workload priorities, emerging issues and strategic business plans, goals and objectives.

Works with technical staff to plan, maintain, change and provide users with required systems data, to understand systems interdependencies, interfaces and relationships to business functions and change viability. Coordinates planning, organizing, scheduling and conducts and participates in application & design sessions (ADS) with user groups to understand, gather and document user desired system features, business problems, needs and requirements. Presents user requirements to technical staff and works with them to refine user requirements; develops general system design, detailed system documents and testing materials. Ensure deliverables support the traceability to system business requirements. Schedules and conducts application walkthroughs with users.

As a strategic business problem solver, works closely with technical staff and business customers to evaluate, develop and propose recommended technology and data solutions to business requirements, needs and problems. Participate as a leader on teams to review, evaluate and recommend proposals to solve strategic business problems. Assess the viability of user requirements in terms of resources, user capacity, business policies and risk. Participate in the development of testing, deployment, implementation and conversion strategies and plans. Participates in the overall Defect Management Process. Tasks to be performed include: coordinating problem resolution with the application developers, database administrators and technical architects for timely resolution of defects. Reviews, researches, documents and reports on defects for management reports; identifies, monitor and resolve issues and mitigate risks; communicates testing schedules, ensure all stakeholders are well-informed and user expectations clearly defined. Participates in the overall production releases to ensure validation of releases is performed and noted.

Works closely with management to develop and maintain project schedules. Work with users and development staff to develop effective implementation plans including user application and change management training as well as user procedure guide. Works closely with staff to manage, coordinate and schedule systems changes. Develops complex issue papers, prepares status reports and briefing documents for DCSS management and staff; present oral briefings as requested. In depth analysis of legislation impacting DCSS’ business applications and provide recommendations.

Support functional development activities including planning, sizing and strategizing the development of complex business requirements, reviews and walkthroughs. Participates in the development of Feasibility Studies, Special Project Reports, and Post Implementation Evaluation Reviews; develops complex issue papers, prepares status reports and briefing documents for DCSS management and staff; presents oral briefings as requested. Analyzes legislation impacting DCSS’ business applications and provides recommendations. Maintain knowledge about technical aspects of large, complex systems development and testing innovations. Attend training, seminars and user conferences. Providees backup support to DCSS Business Applications production releases planning functions including preparation of release schedule, creation of release notes, attendance and participation in DCSS Production Control Board meetings, coordinate with DCSS DBA's of schedule releases. Ensures validation of releases is performed and noted. Reviews all release related ClearQuest tickets to ensure they are properly completed prior to release and any other duties as related to DCSS Business Application production releases.


ALL INTERESTED APPLICANTS MUST SUBMIT A STANDARD STATE APPLICATION FORM (STD. 678) available at , under “My Profile” AND A COVER LETTER. YOUR STATE APPLICATION MUST CLEARY INDICATE THE POSITION NUMBER AND TITLE FOR WHICH YOU ARE APPLYING ALONG WITH AN ORIGINAL SIGNATURE. Individuals who are currently at the Staff Information Systems Analyst (Specialist) level or who are eligible for transfer or list appointment to this level are encouraged to apply. In the Explanations section on the State application, indicate basis of eligibility (ie: list, transfer, Surplus, reinstatement, etc.). Appointment may be subject to SROA/Surplus restrictions. Surplus applicants must attach a copy of their surplus letter with their application. If your eligibility is based on an examination, you must submit a copy of your examination results with your application.


Applications will be screened and only the most qualified will be interviewed.

If you are applying for more than one recruitment, a separate application is required for each recruitment for which you would like to be considered.

Benefits information can be found on the CalHR website,, and the CalPERS website,

PLEASE NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant shall be notified and may be removed from the eligibility list.

Additional Information:

Working Title Position Number
None Specified 817 - 431 - 1312 - 008
Location County
Rancho Cordova SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
12/23/2013 None Specified
Contact Unit/Address Contact Name/Phone
Dept of Child Support Services/Personnel
PO Box 419064 MS-631
Rancho Cordova, CA 95741-9064
Roxanne Green

Use your browsers "BACK" button to return to your results/listing page.

Start A New Search

Enter your email address to be notified when new STAFF INFORMATION SYSTEMS ANALYST (SPECIALIST) vacancies are posted.

Start A New Search

View in Printer
Friendly Format

Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.