Title: ASSISTANT INFORMATION SYSTEMS ANALYST Salary: $3,106.00 - $5,050.00 Posted: 11/22/2013
The Air Resources Board (ARB), referred to as 'The Board', is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California. The Board's scientific and technical programs rely extensively on web-based information systems.
The mission of the Office of Information Services (OIS) is to leverage the most effective information technologies available to achieve ARB's program goals.
The IT Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the ARB's office automation computer systems and supporting infrastructure. ARB's network, desktop, telecom and enterprise systems support more than 1,525 users in Sacramento, El Monte and other remote sites. ITOSB provides desktop computers and printers, email/calendaring support, purchasing support, training, help desk support, and resource center support to all ARB staff. ITOSB also supports all ARB voice, video and data communications services, and manages ARB's network wiring infrastructure. In addition to these roles, ITOSB works closely with the OIS Systems Development Branch and Information Security Officer (ISO) to successfully and securely deliver mission-critical business applications and support services to ARB programs and external stakeholders.
The primary duties and responsibilities of the position are to provide technical and analytical support for the telecommunications devices used by ARB staff. This includes interpreting, understanding, and responding to user inquiries and problems, troubleshooting, documenting solutions, teaming with other IT co-workers, and acting as a liaison between end users and OIS technical staff. The Asst. ISA also performs Level 1 IT service desk support and backs up other section staff by performing related IT administration tasks and IT procurements. The Asst. ISA communicates with end users face to face, via telephone and email, and through the use of automated information management systems. This position requires frequent moderate lifting of computer parts and equipment. In addition, the position is highly mobile, and performs routine lifting of at least 50 lbs.
Highly desirable qualifications include: 1) a love of information technology; 2) excellence in customer service; 3) a solid understanding of personal computer hardware and Microsoft operating systems; 4) a continuous desire to learn; 5) a positive attitude; and 6) the ability to manage your time effectively. Desirable qualifications include: 1) organization skills; 2) writing and documentation skills; and 3) a basic understanding of network and/or data communications.
WHO MAY APPLY:
Applicants will be screened and only the most qualified candidates will be interviewed. This vacancy may be subject to SROA/Surplus provisions. Surplus applicants must attach a copy of their surplus letter with a completed standard State application (STD 678). On page one of your State application, under Job Title for which you are applying, please include the Working Title and Position Number listed, and you must clearly indicate the basis of your eligibility: list appointment, transfer, SROA, surplus, re-employment, or reinstatement.
If interested, please submit a completed standard State application (STD 678) and any other relevant documents (e.g. unofficial transcript, copy of degrees, resume, etc.) to the attention of Virginia Penagos at the address below. ELECTRONIC APPLICATIONS WILL NOT BE ACCEPTED.
Assistant Information Systems Analyst - Telecom
673 - 872 - 1479 - xxx
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If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.