The Telecommunications Unit is looking for an Associate Systems Software Specialist (Technical) who is experienced in providing both telecommunications and PC support. The incumbent is responsible for voice/data telephony systems in Headquarters (HQ) and district/branch offices. The ASSS is responsible for programming and software upgrades to proprietary Avaya systems and wireless devices and on various MDM platforms including a Business Enterprise Server platform. Candidates must be able to prepare cost estimates, budget projections, and technical bid specifications. Provides technical support for all HQ and field office telecommunication systems, including: voice mail, video teleconferencing, cellular, smart phones, Automated Call Distributor, VoIP, etc., plans and coordinates the less complex aspects of telecommunication projects. Develops automated attendant scripts, call router trees, and the programming of functionalities on a Public Switched Network. The incumbent must be a team player and dedicated to providing strong customer service. The position is located in a high-rise building. Travel required 10% of the time. All applicants will be considered however, SROA/Surplus will be given priority.
Special Requirements: In addition to the STD 678, a no more than two-page typed response to the following questions must be submitted with your application.
1. Describe and explain your experience dealing with VoIP systems.
2. Describe your level of experience dealing with software installation, upgrades, and firmware deployments.
3. Describe your project management experience.
290 - 391 - 1585 - xxx
Administrative Support Division
Final Filing Date:
Administrative Support Division 450 N Street, MIC: 21 Sacramento CA 95814
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