Title: BUSINESS TAXES REPRESENTATIVE Salary: $3,106.00 - $4,810.00 Posted: 11/19/2013
The Board of Equalization, Customer Service and Publishing Division is looking for a Business Taxes Representative (BTR) to work in the Customer Service Center. The Customer Service Center responds to over 600,000 calls and 20,000 e-mails per year, providing customers and taxpayers with information on a wide range of tax areas covering sales and use taxes, 25 special tax areas (environmental, hazardous waste, recycling, etc.) and property taxes. The BTR will provide technical advice in writing and verbally to employees and taxpayers concerning the programs administered by the Board of Equalization (BOE). They will assign, review and track the work of Tax Technicians. In addition, they will assist with the development and training of others. The position is will be located in BOE’s branch office location in the Culver City area of Los Angeles. Travel will be required 10% of the time for this position, initial training will consist of several weeks of overnight travel, and subsequent training may require overnight travel for up to a week per training session. This position may become permanent if funding is approved. As part of the application process for the BTR, please complete the statement of qualification questions, which are listed below. The statement of qualifications must be submitted with your application and your response should be no longer than 2 pages. Interested candidates must meet educational requirements. All applicants will be considered however, SROA/Surplus will be given priority.
1. Provide a brief description of relevant work experience that best qualifies you for this position, including any experience working in a fast paced, high pressure environment with changing priorities.
2. Being the lead subject matter expert for a program can be challenging. Provide us with the steps you would take to ensure success in meeting this challenge for a new call center.
3. Describe what accountability means to you and how you have demonstrated accountability in the past.
290 - 316 - 8690 - 900
EAD/Customer Service Center
Final Filing Date:
EAD/Customer Service Center 450 N Street, MIC: 90 Sacramento, CA 95814
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.