Under the direction of the Chief Deputy to the Board Member and Assistant Deputy, the Staff Services Analyst (SSA) provides assistance and support on a broad range of analytical, consultative and administrative support services for the Board Member and her management team, and other duties as required. Duties include, but are not limited to the following:
Coordinates First District staff assignments for the Board meetings including, but not limited to, the distribution of materials from the Board Proceedings Division to staff, the completion of staff summaries, assembling the Board meeting binders for the Board Member, and scheduling staff briefings. Monitors and maintains the Board Member’s case tracking system. Proofreads and edits staff summaries on Board hearing appeals matters. Serves as liaison between the Board Member’s San Francisco office and Sacramento office relating to the Board Member’s meeting schedule to ensure timely preparation of meeting materials for the Board Member.
Assists with the coordination of the Constituent Program to facilitate efficient handling of inquiries, ensures accurate and timely responses, and identifies trends. Researches and identifies common topics of constituent inquiries. Identifies customer service issues and areas of concern on a variety of Board policies and procedures that impact constituents. Using MS Access, tracks constituent inquiries to identify training opportunities, issues, trends, and areas of concern, and make recommendations to the Board Member’s management team.
Tracks interested parties meetings for First District staff. Investigates various program issues for the Board Member and/or supervisor and prepares various administrative reports.
Reviews and analyzes sensitive and urgent correspondence and informs the Board Member, Chief Deputy, and Assistant Deputy.
SPECIAL REQUIREMENTS: In order to be considered for this position, you must complete and submit responses to the following Supplemental Questionnaire (SQ):
1. Summarize your relevant educational background, and any training/experience that qualifies you for serving as the Staff Services Analyst in the Board Member’s office.
2. Describe your vision of customer service.
3. Summarize your experience working with the public.
4. Summarize your experience working in a politically sensitive environment.
Responses to all questions must be no more than two pages single-spaced. Applications received without responses to the SQ will not be considered.
Interested applicants must submit a standard state application, resume, and responses to the supplemental questions to the address indicated, please include the position number on your application; duty statement available upon request. All applicants will be considered, however, SROA/Surplus will be given priority. Please note on your application your eligibility for this vacancy or include whether you are in a SROA/Surplus/Reemployment status (be sure to attach proof of this status to your application). This limited-term position will require minimal travel. The position is located in a high-rise building.
290 - 026 - 5157 - 002
Board Member Office, 1st District, Sac
Final Filing Date:
Board Member Office, 1st District, Sac 450 N Street, MIC: 20 Sacramento, CA 95814
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.