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EQUALIZATION, BOARD OF

Title:  OFFICE SERVICES SUPERVISOR II (GENERAL)
Salary: $2,953.00 - $3,698.00
Posted: 11/04/2013

Job Description:
If you enjoy working with a variety of individuals and assisting others, the Board of Equalization’s (BOE) Headquarters Reception Office is the place for you! We are looking for a candidate that has a positive attitude, good attendance/ punctuality is dependable and a self-starter to serve as the office supervisor. Under the general direction of the Staff Services Manager II, the Office Services Supervisor II acts as a working supervisor and serves at the first full supervisory level to plan, organize, evaluate, hire, and direct the work of the staff in the Board of Equalization’s Headquarters’ Reception Office. Responsible for the training of new staff/existing staff, identifying workload issues, evaluating performance of tasks, adjusting workload and duties when necessary, fostering new approaches to customer service and problem solving. Creates, produces and generates a variety of statistical reports relating to the functions of the Reception Office. Directs the monthly selling, logging and reconciliation of the Regional Transit discount pass program for the Accounting Section of the BOE. The position is located in a high-rise building. Training and development assignments may be considered. The position requires the incumbent to be fingerprinted. All applicants will be considered however, SROA/Surplus will be given priority.

SPECIAL REQUIREMENTS:

In addition to the STD 678, not more than a one-page typed response to the following questions must be submitted with your application.

1. Describe your experience working in a team environment supervising a small group of individuals in a very public setting. How did you coach employees to perform tasks? How did you explain your expectations and provide feedback on the employees’ performance? How did you resolve any employee performance issues?

2. Describe a situation where you had to communicate effectively with multiple levels of management and the public. How did you get your message across to everyone?

3. Describe a situation in which you assisted an irate/unsatisfied customer or client face to face in a public setting. What level of contact did you have with them? What specific actions did you take to assist the customer or client?

4. Describe your experience in handling negotiable instruments and/or accountable forms. What steps did you take to ensure the items were safeguarded and controlled? Include how you would address a loss or damage of an item.

Additional Information:

Working Title Position Number
None Specified 290 - 360 - 1150 - 003
Location County
Administration - Reception Office SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
11/19/2013 None Specified
Contact Unit/Address Contact Name/Phone
Administration - Reception Office
450 N Street, MIC: 93
Sacramento, CA 95814
Marissa Kubo-Fernandez
(916) 323-6341
marissa.kubo@boe.ca.gov

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.