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Salary: $5,573.00 - $7,326.00
Posted: 10/28/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Advisory, Analysis, and Services Bureau, Division Support Unit, Manager – 1 position
Under the general direction of the Section Manager, ARM Division Support Section, the incumbent manages the activities of the section’s Division Support Unit. The incumbent plans, organizes and directs the work of two Administrator I’s and approximately 27 professional level staff responsible for the Career Center and the Systems Analysis Team. The Career Center conducts proactive business area training needs assessments, identifies staff training requirements, and undertakes all new hire and continuing skills development for the ARM Division. The Systems Analysis Team is responsible for researching, evaluating, and analyzing work processes and policies that incorporate new opportunities and/or technologies to increase ARCS and Non Tax Debt system performance. The incumbent will be responsible for representing the ARM Division with respect to identifying opportunities and benefits to the Division with respect to new data made available for ARM use.


  • Knowledge of collection functions and a broad understanding of the ARM Division collection programs including policies, tools and industry trends
  • Knowledge of ARCS system, procedures and processes
  • Ability to serve as a project/team lead
  • Ability to manage multiple assignments and shift priorities and resources to meet desired deadlines
  • Strong organizational, time management, planning and program management skills
  • Strong leadership skills, including the ability to inspire, motivate, mentor and build teams
  • Independent and self-motivated with an emphasis on getting the job done
  • Excellent interpersonal skills and ability to work collaboratively with all levels of staff and management department-wide.
  • Ability to create and maintain a positive, productive, and creative work environment that engages employees
  • Flexible decision-making and creative problem solving skills
  • Ability to effectively present ideas and information both orally and in writing
  • Strong communication skills, including the ability to speak and interact with internal and external stakeholders
  • Involvement in diverse activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • This job requires extensive flexibility and good organizational skills due to changing priorities. Additionally, there can be frequent interruptions and sometimes you may need to assist customers with higher priorities.
    • Describe your experience as it relates to the above.
    • In your reponse please include the following:
      • Employer(s) name
      • Your position/title(s)
      • How long you held the position(s)
      • A supervisor’s name(s) who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Rick Biagi at M/S A-243. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-1617

Additional Information:

Working Title Position Number
Manager 564 - 624 - 4357 - 001
Location County
Division Support Unit SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Rick Biagi
(916) 845-2541

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.