**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of the Administrator II, Assistant Section Manager, Filing Enforcement Section (FE), and as a member of the section’s management team, you will supervise staff that handle incoming calls and correspondence related to PIT nonfilers. You will be responsible for directing day-to-day call center activities to make sure service levels and quality performance measures are efficiently and effectively maintained so operational goals and objectives are met. You work collaboratively with your peers to foster a positive environment and ensure operational goals and quality service objectives are met. You will also be involved in diverse activities and responsible for change management activities related to any impact resulting from the implementation of the Enterprise Data to Revenue (EDR) project.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Knowledge of/experience working with call center management tools e.g. CCPulse, Configuration Manager
Ability to create and maintain a positive and productive work environment
Good leadership skills including the ability to engage, develop and mentor staff
Strong analytical skills and creative problem solving skills
Excellent written and verbal communication skills
Excellent organizational and time management skills
Ability to work in a team environment while keeping an enterprise perspective and demonstrating initiative, ownership, accountability and independence
Working knowledge of PIT and K-1 law
Working knowledge of FTB systems (INC, TI, ARCS,PAWS)
Ability to create and maintain a positive, productive, and creative work environment that engages employees
Available to work until 5:30 p.m.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
SUPPLEMENTAL APPLICATION :
In order to be considered for this position, all interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:
There are many jobs that require creative or innovative thinking. Provide a specific example of what you have done to encourage innovation in order to accomplish the strategic goals and objectives of your organization.
What was the situation?
What did you do?
What was the outcome?
Also include the following:
How long you held the position(s)
A supervisor’s name(s) who can verify the information
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Sylvia Cuenca at M/S F-180. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
Learn all about it.
Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.