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Salary: $5,839.00 - $7,677.00
Posted: 10/15/2013

Job Description:
The Administrative Support Division, Telecommunications Section is recruiting for a Systems Software Specialist II (SSS II) Supervisor experienced in supervising voice/data telephony systems projects. The SSS II Supervisor will lead and oversee staff on projects including programming and software upgrades to proprietary BCM systems and programming wireless devices on a Business Enterprise Server platform. The incumbent will initiate and supervise research and upgrades to software and operating systems as new releases become available and program quality of service and configure Session Initiation Protocol (SIP) trunking over Internet Protocol. Candidates must be able to prepare budget change proposals and staffing models, cost estimates, budget projections, and technical bid specifications. The SSS II Supervisor is responsible for all installations of equipment, maintenance, troubleshooting, repairs, service contracts, and warranties. Candidates will supervise analog, digital, and VoIP communication services and support including hardware and software configuration and upgrades agency-wide. The incumbent will supervise and provide high-level technical support for all Headquarters and Field Office voice and data telecommunication systems, including: voicemail, video teleconferencing, cellular, smart phones, Automated Call Distributor, VoIP, etc.

Responsibility includes the supervision, planning, and coordination of system software projects including office expansions, alterations and relocations, upgrades to existing communications software and systems, developing automated attendant scripts, design of call router trees, and programming the Central Office features and functionalities on a Public Switched Network.

The candidate must be a team player with strong leadership who is dedicated to providing exceptional customer service while coordinating multiple projects. The SSS II Supervisor must demonstrate competence in a general supervisory role and possess the ability to gain influence, motivate, persuade, and lead individuals and/or groups. The incumbent will provide leadership and direction to staff and plan, schedule, and prioritize workload in the unit. Responsibilities include defining assignments and ensuring staff accountability. This position requires the ability to work in a high-rise building and travel to BOE Field Offices. Travel required 20% of the time. Training and development assignments may be considered. All applicants will be considered however, SROA/Surplus will be given priority.

Interested applicants must submit:
• A completed Standard State Application (Form 678).
• A 'Statement of Qualifications'. The Statement is a narrative discussion of how the candidate's: 1) supervisory, 2) project management, and 3) professional experience meet the minimum and desirable qualifications to qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing and should be typed and no more than two pages in length. Must be typed with font no smaller than Arial 10 point. Resumes do not take the place of the Statement of Qualifications.

Additional Information:

Working Title Position Number
None Specified 290 - 391 - 1558 - 900
Location County
ASD, Telecommunications Unit SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
10/29/2013 None Specified
Contact Unit/Address Contact Name/Phone
ASD, Telecommunications Unit
450 N Street, MIC: 21
Sacramento, CA 95814
Jaylene Sheehan
(916) 445-3498

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.