PROGRAM DESCRIPTION: The Statewide Learning and Performance Management program at the California Department of Human Resources is seeking an enthusiastic, talented, dependable, customer service oriented, and results- driven individual with a great attention to detail and an ability to assist state employees seeking training services. CalHR offers convenient transportation options, including light rail, pre-tax parking, on-site ATM, shopping, a variety of nearby restaurants and a farmers market during spring and summer. This position is excluded from Collective Bargaining and receives enhanced benefits.
DUTIES: Under general direction from the Statewide Learning and Performance Management Staff Services Manager I, the Office Technician (OT) provides support to the training program by answering phone calls, e-mails, and processing registrations for training classes. This position also assists with processing invoices, classroom and webinar set up, reproduction of training materials, and issuance of completion certificates. The OT performs at the advanced journey level, demonstrating a high degree of independence and initiative. The position must be present in the office to serve our on-site classes.
• Experience in working in a training program
• Effective interpersonal skills
• Proficient in Microsoft Office Programs (Word, Excel, and Outlook)
• Strong organizational skills and ability to multi-task
• Reliable, independent, self-starter with the ability to prioritize and manage work, change priorities and work cooperatively in a team setting.
• Ability to communicate effectively, both verbally and in writing
• Maintain professionalism and trust in handling sensitive and/or confidential information
• Ability to provide outstanding customer service
• Ability to work in a fast paced environment
• Ability to demonstrate a high level of accuracy when keying in data while demonstrating great attention to detail
WHO MAY APPLY: Individuals with eligibility (e.g., transfer, list, reinstatement) for the classification of Office Technician (Typing) are encouraged to apply. SROA/Surplus employees are also encouraged to apply. After an initial screening of applications, only the most qualified candidates will be selected for an interview.
HOW TO APPLY: Submit a completed State application (STD. 678) to the name and address below. Please write Position #363-920-1139-XXX on the application and indicate the basis of your eligibility in the job title section. SROA and surplus candidates must submit a copy of their letter with their application. Failure to provide this information may result in automatic disqualification from the hiring process.
363 - 920 - 1139 - XXX
Final Filing Date:
Department of Human Resources 1515 S St, North Bldg, Ste 400 Sacramento, CA 95811
Attention: Michelle Muncill (916) 322-2203
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If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.