Link to Dept Website

Salary: $5,065.00 - $6,660.00
Posted: 10/03/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the unit manager for the Service Operations Unit, within the Technical Operations Section of the Operations Management Bureau, the incumbent functions as the process owner of the IT Request Fulfillment Process. The incumbent serves as the technical specialist performing complex analytical studies and activities for the success and quality of the development and implementation of this Information Technology Infrastructure Library (ITIL) process that supports the Enterprise Data to Revenue (EDR) project and FTB. The incumbent plans and defines the goals, objectives, processes, procedures, and training curriculum, and is responsible for the process that manages the lifecycle of all IT requests. As the IT Request Fulfillment Owner, the incumbent is responsible for: 1) Reengineering the current Request processes and procedures; 2) Formulating a comprehensive enterprise IT Request Fulfillment catalogue; 3) Expanding Request Fulfillment responsibilities to include first level support for EDR.

  • Please see the Staff Information Systems Analyst (Specialist) classification specification for specific required knowledge, skills and abilities.

  • ITIL Foundation Certified.
  • Familiar with IT Service Management and ITIL concepts, including Request Fulfillment processes.
  • Experience with Systems Development Life Cycle (SDLC).
  • Experience using CA Service Desk or IBM Rational Clearquest.
  • Ability to lead teams and facilitate meetings.
  • Ability to implement new processes and procedures.
  • Ability to work with management and/or peers to set or apply technical direction.
  • Excellent interpersonal, communication, and customer service skills.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Myron Burns at M/S L-283. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-1010

Additional Information:

Working Title Position Number
IT Request Fulfillment Process Owner 564 - 708 - 1312 - 001
Location County
TSD/OMB - Technical Operations Section - Incident and Problem SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Myron Burns
(916) 845-6490

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.