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Salary: $2,495.00 - $3,529.00
Posted: 09/17/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the direct supervsion of an Administrator I in Audit Business Support, positions exist in the following areas of responsibility: Analyzing and processing Protective Claims for Limited Liability Corporations. Processing protests received from Corporations. Processing incoming and outgoing cases in TRS.

The technician will review, research and gather data using PASS, BETS and other FTB databases. Calculate appropriate determination of claim/assessments; verify account status and enter transactions in the BETS/TI systems; research corporations for status and assist PTE auditors with various audit support duties. Incumbent may be required to lift heavy boxes weighing up to 30 lbs.


  • Working knowledge of TI and BETS with the ability to do transactions.
  • Excellent analytical skills, including the ability to use good judgement when analyzing data to make sound conclusions.
  • Excellent communication skills, both oral and written.
  • Working knowledge of Microsoft Outlook, Excel and Word.
  • Ability to communicate effectively and tactfully with other staff and work in a team environment.
  • Ability to be flexible in response to changing workloads and priorities.
  • Good attendance and a positive attitude.
  • Believes in and practices the Mission and Values of the Department.
  • Working knowledge of PASS.
  • Knowledge of FTB’s policies and procedures.
  • Experience communicating with taxpayers and representatives verbally and in writing.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. To apply for this job opportunity as a list candidate, you must first take the online Tax Technician Exam. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Donna Roberts at M/S F-340. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-0820

Additional Information:

Working Title Position Number
Audit Business Support Technician 564 - 389 - 7505 - 001
Location County
Audit Business Support SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Donna Roberts
(916) 845-4552

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.